Account Manager - Employee Benefits

Alera Group • Grand Rapids, MI

9d • Hybrid

About The Position

Alera Group is seeking an Account Manager to join their Employee Benefits team. This role is ideal for a client-focused professional who thrives in a collaborative environment and enjoys managing relationships, supporting renewal strategy, and delivering exceptional service to clients. As a key member of the client team, you will partner closely with Account Executives and Team Leads to support both new and existing business while helping clients navigate their employee benefits programs with confidence. Alera Group, founded in 2017, has grown to become the 14th largest broker of U.S. business, serving clients across Employee Benefits, Property & Casualty Insurance, and Financial Services. With offices nationwide, they combine national strength with local service through a deeply collaborative approach. This role will focus on supporting and retaining clients by developing relations built on the highest degree of customer service and technical know-how, and by delivering proactive services.

Requirements

• Minimum of 3 years of experience in Benefits Administration, Human Resources, or Employee Benefits account management
• Business-related degree preferred or equivalent professional experience
• Strong client service and relationship management skills
• Excellent verbal, written, and presentation skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint
• Ability to collaborate effectively across teams and departments
• Willingness to obtain and maintain a Michigan Life & Health Insurance License

Nice To Haves

• Experience with BenefitPoint, Employee Navigator, or similar systems preferred

Responsibilities

• Manage renewal and proposal processes for assigned clients
• Develop and maintain strong relationships with insurance carriers and underwriters
• Negotiate with carriers and service providers on behalf of clients
• Gather and prepare renewal data, applications, and supporting documentation
• Prepare materials for and participate in client meetings and presentations
• Conduct open enrollment meetings and employee education sessions as needed
• Assist clients with claims reporting, follow-up, and resolution support
• Review insurance policies, coverage details, and client exposures
• Handle day-to-day client service requests with accuracy and responsiveness
• Utilize internal systems including BenefitPoint and Employee Navigator to maintain client records and workflows
• Identify opportunities for cross-selling and additional client support services
• Assist in onboarding and training entry-level team members
• Stay current on industry trends, carrier updates, and employee benefits best practices

Benefits

• medical
• dental
• vision
• life and disability coverage
• 401(k)
• generous PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree