Account Manager, Employee Benefits

Fetch

10h•$70,000 - $80,000•Hybrid

About The Position

Fetch is hiring an Account Manager, Employee Benefits to serve as the day-to-day partner for employers, brokers, corporate sponsors, and animal shelter organizations that offer Fetch as part of their benefits packages. The role leads client onboarding and enrollment support and drives employee participation and account retention. It also supports current shelter partners, develops potential employer relationships through shelter partners’ corporate donor networks, and engages prospective employers directly in coordination with Business Development. The Account Manager is the primary resource for HR teams, benefits administrators, brokers, and shelter partners, providing a seamless experience from implementation through renewal. The position manages a portfolio of accounts, supports enrollment events and employee education, identifies referral and expansion opportunities, coordinates client issue resolution across internal teams, and maintains account records and health data. The role is fully remote-friendly, with the option to work from Fetch’s FiDi Manhattan office or in a hybrid arrangement of two to three office days per week. Travel is required as needed. The stated pay range is $70,000–$80,000 on a full-time basis, and the position is eligible for company bonus plans. Fetch describes itself as a high-growth company with more than 350 employees.

Requirements

At least 3 years of account management, client success, or implementation experience in voluntary benefits, employee benefits, or ancillary insurance.
Active Property & Casualty (P&C) license.
Working knowledge of voluntary benefits enrollment processes, benefits administration platforms, and HR benefits cycles.
Experience working with brokers, HR teams, and benefits administrators.
Ability to engage HR and benefits decision-makers directly, outside the broker channel.
Proven ability to drive retention and participation across a book of business.
Strong organizational skills and ability to manage multiple accounts and deadlines simultaneously.
Comfort with CRM tools and using data to track account health and inform recommendations.
Excellent verbal, written, and presentation skills.
Customer-first mindset and strong problem-solving skills.
Self-motivation and effectiveness working in a fully remote environment.
Bachelor’s degree in business, communications, or a related field, or equivalent experience.
Willingness to travel as needed.

Nice To Haves

Pet insurance experience.
Experience with nonprofit, animal welfare, or community partnerships.

Responsibilities

Manage employer, broker, and animal shelter partner accounts as the primary day-to-day contact.
Support benefit rollouts for shelter staff and strengthen long-term relationships with current animal shelter partners.
Work with shelter partners to identify and engage corporate donors as prospective employer clients, and pass qualified leads to Business Development.
Support onboarding and enrollment for corporate donor organizations that join Fetch through shelter partnerships.
Engage HR and benefits leaders at prospective employers through direct-to-corporate outreach and pass qualified leads to Business Development.
Identify referral and expansion opportunities within existing employer accounts and their industry networks.
Lead onboarding and implementation for new clients with Business Development, including account setup, integrations, and enrollment readiness.
Support open enrollment through employee communications, webinars, virtual and in-person benefits fairs, and enrollment platform coordination.
Drive employee participation and adoption through targeted engagement campaigns and ongoing education.
Own retention and renewal for assigned accounts, proactively identifying risks and opportunities.
Identify upsell and expansion opportunities within existing accounts and share them with Business Development.
Conduct product training and education for HR teams, benefits administrators, brokers, and shelter partners.
Coordinate with Claims, Customer Experience, Marketing, and Operations to resolve client issues.
Maintain accurate account records, including contacts, communications, enrollment data, donor leads, and account health.
Prepare and present account reviews covering participation trends, feedback, and recommendations.
Help develop and refine onboarding materials, enrollment guides, and client-facing collateral with Marketing/Creative.
Support responses to RFIs and RFPs as needed.
Travel as needed for client meetings, shelter partner visits, enrollment events, and select industry events.
Stay informed about voluntary benefits trends, enrollment platforms, and the pet insurance landscape.

Benefits

Comprehensive medical, dental, and vision plans for employees and their families.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
Competitive 401(k) matching.
20-day PTO policy with rollover options, accruing an additional day each year on the employee’s Fetch anniversary, up to 30 days.
Nine paid company holidays, including one floating holiday.
Fetch Pet Insurance discount of up to 50%, with savings of up to $1,000 per year.
Educational Assistance Program.
Fetch Discount Perks Program.
Up to 8 hours of paid volunteering time per calendar year at nonprofit organizations.
Pet-friendly NYC office with free lunch, snacks, and additional amenities; transit accessible.
Employee referral incentive.
Tuition assistance.
Commuter benefits.
Employee Assistance Program (EAP).
Position eligible for the company’s bonus plan(s).
Complimentary daily lunch when working in the office.