Account Manager, Embedded Security & Intelligence Programs (Hybrid)

Concentric•Kirkland, WA

1d•Hybrid

About The Position

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. The Account Manager is part of the Embedded Program Team responsible for managing a suite of employees supporting security and intelligence services. This role oversees approximately 40 embedded professionals supporting corporate physical security and intelligence operations across multiple private-sector client environments. The Account Manager will manage staff hiring, timecards, and supervisory oversight of the group, and will cooperate with the Program Manager and other Embedded Team Managers to support a consistent program and trackable metrics. The position will work closely with the Director of Embedded Operations to follow, document, and manage program initiatives, and will engage other company subject matter experts to produce training and team improvements. The ideal candidate will have practical experience in physical security, project management, and supervising diverse teams.

Requirements

Must be able to legally work in the country where this position is located without visa sponsorship
Experience with the security industry
Experience with intelligence analysis
10+ years of experience in the law enforcement, military, or physical security field
5+ years of supervisory experience
Demonstrated understanding of physical security frameworks, organizational structures, and operational environments across corporate or protective settings
Strong interpersonal and relationship-building skills
Excellent professional judgment and decision-making skills
Excellent organizational and problem-solving abilities with great attention to detail
Ability to handle sensitive employee and client matters with discretion and professionalism
Proficiency with Google Suite and Monday.com
This position requires the ability to travel up to 20% of the time

Nice To Haves

Bachelor's degree or equivalent combination of education and experience
Experience managing employees placed within client organizations (e.g., embedded consulting, managed services, or staffing models).
Familiarity with physical security systems and tools commonly used across corporate and protective environments (e.g., access control, surveillance, and incident management platforms)
Ability to thrive in a fast-paced, growth-oriented, and quickly changing environment
Adept at learning new software and web-based tools
Familiarity with human resource practices

Responsibilities

Collaborate with the recruitment team to identify and place top-tier embedded employees in client programs; assist in screening and selecting candidates to align with client requirements
Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being.
Advocate for employee needs and escalate issues as necessary to HR or management.
Provide guidance and mentorship to embedded employees in the security and intelligence fields, assisting them in resolving challenges and navigating issues that arise at the client site.
Coordinate with clients on security-specific training needs, ensuring embedded employees stay current on required certifications, latest protocols, and emerging threats
Maintain awareness of current physical security priorities, best practices, and operational procedures to effectively support embedded personnel and client security requirements
Serve as the primary manager throughout the entire embedded employee lifecycle from onboarding to offboarding, including timesheet and expense report reviews, managing performance evaluations, and implementing performance improvement plans, as needed
Serve as the primary relationship manager between Concentric and client managers, overseeing embedded employees
Ensure client satisfaction with talent performance and resolve any concerns regarding embedded employees
Collaborate with HR and other departments to ensure compliance with relevant policies, regulations, and legal requirements.
Support the Director in developing program plans, identifying needs, and preparing new business proposals
Facilitate communication between employees, clients, and internal teams to maintain alignment on program goals.
Assist in the development of security reports, SOPs, and guidelines, as required, for the client
Maintain excellent rapport with clients

Benefits

HSA medical plan covers 100% of the premium for employee-only coverage.
PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
HSA employer contribution
Medical FSA
Employer-paid insurance: life, STD, LTD, and AD&D
401k including employer match & immediate vesting
11 paid holidays
Paid leave (vacation, sick, parental)
Annual Health & Wellness Benefit
Pet Insurance
National discount employee program
Employee Assistance Program for personal needs
Credentity Protection - Eclipse Digital Protection by Concentric
Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
Dedicated Security and Intelligence Training Programs for Professional Development
Coaching and Mentoring Opportunities