Account Manager (eCommerce)

Cymax Group Technologies • Vancouver, BC

6d • CA$70,000 - CA$85,000 • Hybrid

About The Position

In this role, you will be using your highly polished interpersonal skills to drive growth and improve performance with our most strategic partners. Not only will you be instrumental to the growth of these partnerships, but you will manage projects in the department and will look for trends pertaining to your brands. You’ll be working with both internal and external partners, looking to build out new business opportunities, and helping to ensure seamless integration in executing business strategies. This is a hybrid role, based in the Vancouver, BC area. The ideal candidate will work 2 days in the Vancouver office, with the flexibility to work remotely for the remainder of the week.

Requirements

• Excellent written and verbal communication skills
• Proficient with Vendor and Supplier Management.
• Experience in building customer relationships.
• Strong to advanced knowledge of Excel and PowerPoint.
• Strong knowledge of e-commerce platforms.
• Analytical and well versed at using data to support your ideas.
• Results-driven and tenacious.
• Entrepreneurial, love retail, and can bring ideas to market.

Responsibilities

• Develop Business Plans for the vendors to drive Profitable Revenue.
• Establish, build, and maintain strong relationships with vendor partners.
• Manage the P&L for vendors to drive profitable revenue.
• Responsible to manage the vendor experience and facilitate communication with vendor facing teams for resolution of issues and roadblocks.
• Collaborate with Marketing team managers to effectively improve performance on marketing and sales metrics across our channels.
• Analyze market and competition in order to meet company expectations in driving expected sales, margin, and service levels from vendors.
• Identify new external opportunities to continue to grow and expand our eCommerce footprint into new programs, channels, and geographies.
• Understand and continuously monitor key metrics in order to develop a deep understanding of the eCommerce Channel to drive continuous improvement and revenue growth.
• Implement purchasing and sales agreements, including rebates, vendor compliance policies, and procedures.
• Work closely with Merchandising Department to ensure product catalogs are up-to-date, products priced competitively and correctly, and products displayed are generating expected returns in sales and profits.
• Seek sales opportunities by exploring all available marketing channels including paid advertising, marketplaces, and other creative avenues to drive growth and profit.
• Analyze competitive pricing and take action to increase gross profit margins.
• Using data reporting to analyze vendor strategy and performance levels daily to ensure vendor meets company performance thresholds. Define and deliver to revenue targets (daily/weekly/monthly/quarterly/annually) for each Vendor.
• Oversee eCommerce documentation process to ensure accuracy and structure.
• Collaborate effectively with the Management team to continuously improve vendor experience.

Benefits

• Health and wellness support for our team members and their families including an employee assistance program
• Comprehensive benefits package, including health and dental benefits
• Paid time off
• Easy access to online and phone-based counselling services
• A hybrid-flexible work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed