Account Manager - Downstream Chemicals

Baker Hughes • Corpus Christi, TX

3d • Onsite

About The Position

This role is responsible for managing customer relationships, supporting account growth, and delivering solutions that create value for customers and the business. The Account Manager will work closely with customers, technical experts, account representatives, and internal stakeholders to understand business requirements, identify opportunities, and ensure the successful execution of commercial and technical initiatives. The position leverages sales, account management, and relationship-building expertise to support customer success and business performance. Key activities include managing customer accounts, coordinating technical and commercial activities, and collaborating across teams to deliver innovative solutions that strengthen customer partnerships and drive sustainable growth.

Requirements

• A Bachelor's degree from an accredited university or college. Preferably in Chemical Engineering or similar science and engineering focus.
• Experience with operation and chemical treatment of cooling towers, boilers, and industrial waste water systems.
• Experience in Sales, Account Management, Customer Success, Business Development, or a related commercial role.
• Experience building and managing strategic customer relationships.
• Strong communication and interpersonal skills with the ability to build trust and credibility with customers and colleagues.
• Experience supporting technical sales activities and customer-focused solutions.
• Strong presentation and stakeholder management capabilities.
• Ability to identify customer needs and translate them into business opportunities.
• Strong organizational and project coordination skills.
• Strong analytical and problem-solving capabilities.
• Ability to collaborate effectively across multiple functions and organizational levels.
• Ability to manage multiple priorities while maintaining a high level of customer service.
• A customer-focused mindset with a commitment to delivering value and business results.
• Experience working in industrial, manufacturing, chemical processing, or related business environments.
• A commitment to operational excellence, compliance, and continuous improvement.
• Valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

Responsibilities

• Building and maintaining long-term strategic relationships with customers through effective account management.
• Understanding customer business objectives, operational requirements, and growth opportunities to identify potential sales opportunities.
• Developing trusted partnerships with key customer stakeholders and serving as a primary point of contact.
• Identifying, coordinating, and collaborating with internal teams to drive projects, technical sales initiatives, and innovative customer solutions.
• Supporting the development and execution of account growth strategies to achieve business objectives.
• Managing the day-to-day operations of existing refinery chemical water treatment business activities within the assigned customer account.
• Working closely with technicians, account representatives, and operational teams to ensure customer requirements are met.
• Developing, delivering, and leading business reviews, technical presentations, and commercial discussions with customers and internal stakeholders.
• Communicating customer needs and market insights to help drive continuous improvement and business growth.
• Monitoring account performance and identifying opportunities to improve customer satisfaction and operational effectiveness.
• Supporting commercial activities, opportunity development, and account planning efforts.
• Ensuring effective communication and collaboration between customers and internal teams.
• Following established Sales and Service Standards to ensure compliance and consistent service delivery.
• Maintaining accurate account information, activity documentation, and customer engagement records.
• Promoting a customer-focused culture while supporting business goals and operational excellence.

Benefits

• Career development and training opportunities
• Medical and wellness benefits
• Financial and retirement programs
• Additional voluntary benefits
• Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k)
• Choice of coverage options that best suit your needs
• Comprehensive and competitive benefits package
• Additional forms of compensation such as bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level