Account Manager - Data Center

Securitas Security Services•Chicago, IL

6h•Onsite

About The Position

We help make your world a safer place. Are you a motivated and experienced security professional looking for the next step in your career? The Downtown Chicago Area has an exciting opportunity for a Data Center Account Manager! We are seeking a personable, dedicated individual to supervise a team of security officers to ensure operational effectiveness. The ideal candidate will be equipped in handling scheduling, payroll processing, and site training. They must have previous experience in developing a high performing team with strong customer service skills and great communication while adhering to our core values; Integrity, Vigilance, & Helpfulness.

Requirements

Must be at least 18 years of age.
Valid driver's license and clear driving record required.
High school diploma or GED required.
Must have a combined 5 years in security, law enforcement, military, account management, project management, or general management.
Proficient in basic computer and technology use.
Strong planning, organizing, and leadership skills.
Ability to take initiative, achieve results, and meet deadlines.
Reliable and self-motivated.
Strong customer service and interpersonal skills a must.
All candidates must be willing to participate in Securitas’ pre-employment screen process, including drug screen and background investigation.

Nice To Haves

Additional experience in scheduling, payroll, and training is preferred.

Responsibilities

Manage day-to-day operations within the site, including hiring, training, coaching, disciplining, and if necessary, terminating personnel.
Build, maintain, and strengthen relationships with the client while ensuring high levels of engagement and retention among team members.
Execute operational strategies to meet or exceed cost efficiency, service delivery, and performance goals.
Oversee scheduling, payroll completion, and provide after-hours emergency response as needed.
Serve as the primary point of accountability for all deliverables to the client.
Communicate and implement metric updates and procedural changes in partnership with the Client Security Manager.
Ensure all SLA, reporting, and contract compliance requirements are consistently met.
Handle escalations, security incidents, and emergency situations with urgency and professionalism.
Manage systems such as Remedy ticketing to ensure accuracy and timely updates.
Review reports (desk journals, badge logs, visitor records, etc.) and address any deviations with corrective actions.
Track operational components including device repairs, alarm violations, and incident trends.
Compile and present data for QBRs.
Lead onboarding, licensing, and ongoing development of personnel.
Conduct performance management, including coaching, evaluations, and recognition.
Ensure all training requirements (site-specific, client-specific, and annual refreshers) are completed.
Maintain accurate personnel records and ensure consistent policy communication.
Maintain operational procedures and post orders for all sites.
Assign an approved designee when unavailable, ensuring proper communication and client approval.
Act as the primary liaison with the client, ensuring continuity and clarity in communication.

Benefits

Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
Virtual Medical Appointments with Telemedicine.
Paid Time Off, Free Uniforms, Paid Training, & Weekly Pay!!
Employee Assistance Program.
DailyPay Access Program!
Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel, & So Much More!
Retirement plan
Employer-provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas Saves discount program
Paid holidays
Paid time away from work