Account Manager, Customer Success

GSTV•New York, NY

1d•$60,000 - $80,000

About The Position

GSTV is seeking an organized, proactive, and customer-focused Account Manager to support our Sales organization and help deliver exceptional client experiences. Serving as a key founding team member in our Customer Success team, this role provides pre-sale, campaign execution, and post-sale support across a portfolio of accounts while ensuring seamless coordination between internal teams and clients. The Account Manager plays a critical role in driving operational excellence throughout the campaign lifecycle—from proposal development and campaign launch through reporting, optimization, and renewal support. Working cross-functionally with Sales, Sales Planning, Ad Operations, Analytics, Commercial Enablement, Finance, and Creative, this individual helps maximize seller productivity, deliver successful client outcomes, and create additional selling capacity across the organization. This is an excellent opportunity for someone early in their career who thrives in a fast-paced, collaborative environment, enjoys managing multiple priorities, and is passionate about supporting revenue-generating teams.

Requirements

Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
Excellent written, verbal, and interpersonal communication skills.
Proficiency with Microsoft Office, particularly Excel and PowerPoint, and AI Tools (e.g. ChatGBT)
Ability to work independently while collaborating effectively across multiple teams.
Strong attention to detail and commitment to delivering high-quality work.
A proactive, commercially minded approach to supporting clients and sellers.
Exceptional organization and attention to detail.
Strong relationship-building and collaboration skills.
A customer-first mindset with a passion for delivering exceptional service.
Resourcefulness, adaptability, and the ability to thrive in a fast-paced environment.
A sense of ownership and accountability with a willingness to take initiative.

Nice To Haves

Experience supporting advertising sales organizations or media companies.
Exposure to Salesforce or another CRM platform.
Familiarity with campaign delivery, media planning, or advertising operations workflows.
Understanding of digital media, programmatic advertising, retail media, video advertising, or related industries.
Experience working with campaign measurement, attribution, or analytics partners.

Responsibilities

Coordinate RFP responses and proposal development in partnership with Sales, Sales Planning, and Commercial Enablement.
Assist in developing client presentations and customizing approved sales materials.
Support account planning activities through prospect research and competitive intelligence.
Maintain Salesforce opportunities, account records, and pipeline information.
Coordinate meetings, agendas, and other sales logistics.
Partner with Sales Planning on inventory availability, targeting recommendations, and budget scenarios.
Monitor assigned clients for business updates, earnings announcements, product launches, competitive activity, and marketing initiatives.
Prepare pre-meeting briefs that summarize relevant client news, campaign history, and strategic opportunities.
Proactively identify risks, growth opportunities, and industry trends to support client conversations.
Maintain a strong understanding of each client's planning cycles, business priorities, and annual marketing calendar.
Coordinate campaign launches and ensure smooth internal handoffs across teams.
Monitor campaign pacing and delivery while coordinating optimization requests and campaign changes.
Coordinate reporting, measurement studies, attribution requests, and proof-of-performance deliverables.
Ensure alignment among Sales, Ad Operations, Analytics, and other internal stakeholders throughout campaign execution.
Support ongoing client communication and help resolve campaign-related issues.
Coordinate creative asset collection, trafficking, approvals, and version control.
Manage project timelines, deliverables, and milestone tracking.
Partner with Creative, Operations, and Commercial Enablement teams to ensure timely execution.
Prepare campaign recap presentations, wrap reports, and performance summaries.
Track renewals and identify potential upsell and cross-sell opportunities for Sales partners.
Coordinate billing inquiries and invoice follow-up.
Provide ongoing administrative and operational support across assigned accounts.
Other duties as assigned.