Account Manager, Commercial Accounts

Kaseya Careers•Miami, FL

16d

About The Position

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Kaseya is looking for an enthusiastic and results-driven Account Manager to take ownership of a portfolio of commercial accounts focusing on customers that have growth potential. In this role, you’ll be responsible for re-engaging, expanding and maximizing value within existing accounts, identifying new opportunities, strengthening relationships, and driving consistent revenue growth through proactive account management.

Requirements

Experience in B2B sales managing SMB or Mid-market clients (SaaS or technology preferred)
Proven ability to meet or exceed sales targets
Strong commercial mindset with a passion for account growth and expansion
Comfortable managing a high-volume portfolio of SMB/MME accounts
Highly motivated, coachable, and resilient in a fast-paced environment
Excellent communication, organizational, and interpersonal skills
Experience using CRM tools (Salesforce preferred)
Strong analytical and forecasting abilities

Responsibilities

Account Ownership & Expansion: Take full ownership of a portfolio of SMB/MME accounts, proactively identifying upsell and cross-sell opportunities across Kaseya’s product suite to unlock new revenue.
Customer Re-Engagement & Relationship Building: Reignite and build strong relationships with existing customers—especially those with low engagement, connecting with key decision-makers and aligning solutions to their evolving needs.
Commercial Growth Strategy: Develop and execute tailored account plans, including regular outreach, check-ins, and business reviews to uncover opportunities and drive expansion.
Adoption & Value Realization: Monitor product usage and adoption metrics, addressing gaps and driving increased engagement to support long-term growth and retention.
Revenue Ownership: Own and consistently exceed revenue targets by driving expansion within your account base, contributing to both immediate wins and long-term account growth.
Cross-Functional Collaboration: Partner closely with Customer Success, Sales, and other internal teams to deliver a seamless customer experience and maximize account potential.
CRM & Pipeline Management: Leverage Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting.

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