Commercial Account Manager

TruGreen•Lake Forest, IL

3d•$69,278 - $115,463

About The Position

Key Responsibilities: Responsible for building and maintaining client relationships, ensuring satisfaction, and driving business growth through effective communication and strategic planning. Client Relationship Management: Serve as the primary point of contact for assigned clients, ensuring their needs are met and fostering long-term relationships. Conduct regular business reviews with clients to strengthen partnerships and present program requirements. Proactively address client concerns and provide solutions to enhance satisfaction and retention. Client and Team Communication: Facilitate clear, consistent, and regular communication between clients and internal teams to manage expectations and resolve issues. Ensure that all client interactions reflect positively on the company’s brand and values. Develop and implement communication strategies that enhance client engagement and trust. Sales Growth: Identify and capitalize on opportunities for upselling and cross-selling services to existing clients, thereby contributing to revenue growth. Analyze client needs and market trends to propose innovative solutions that align with client objectives. Collaborate with the sales support team to develop tailored proposals and presentations that effectively showcase our offerings. CRM and Reporting: Prepare and present detailed reports on account activity, performance metrics, and client feedback to internal stakeholders. Utilize CRM systems to track and analyze client interactions, ensuring data accuracy and insightful reporting. Provide actionable insights and recommendations based on report findings to drive continuous improvement. Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job. TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace. TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com). California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. TruGreen performs pre-employment testing. To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer We offer growth, both for your career and your community. TruGreen is the nation's largest and most comprehensive provider of lawn and landscape services. We are proud to have over 200 branches across the country so that you will find opportunities with us no matter where life takes you. Plus, we offer competitive pay and a comprehensive benefits package, including medical, dental, vision and 401k plans. With our small-company feel, tight-knit communities and 40 years of time-tested training, you will have everything you need to grow your career with us at TruGreen. Having trouble searching on this site? Please go to trugeenjobs.com for a more optimized search experience.

Requirements

Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.

Responsibilities

Responsible for building and maintaining client relationships, ensuring satisfaction, and driving business growth through effective communication and strategic planning.
Serve as the primary point of contact for assigned clients, ensuring their needs are met and fostering long-term relationships.
Conduct regular business reviews with clients to strengthen partnerships and present program requirements.
Proactively address client concerns and provide solutions to enhance satisfaction and retention.
Facilitate clear, consistent, and regular communication between clients and internal teams to manage expectations and resolve issues.
Ensure that all client interactions reflect positively on the company’s brand and values.
Develop and implement communication strategies that enhance client engagement and trust.
Identify and capitalize on opportunities for upselling and cross-selling services to existing clients, thereby contributing to revenue growth.
Analyze client needs and market trends to propose innovative solutions that align with client objectives.
Collaborate with the sales support team to develop tailored proposals and presentations that effectively showcase our offerings.
Prepare and present detailed reports on account activity, performance metrics, and client feedback to internal stakeholders.
Utilize CRM systems to track and analyze client interactions, ensuring data accuracy and insightful reporting.
Provide actionable insights and recommendations based on report findings to drive continuous improvement.