Commercial Account Manager

ThoughtSpot

About The Position

As ThoughtSpot's customer base continues to grow, we are looking for an experienced Account Manager to join our team. The right candidate for this position will have a demonstrated history of leading and managing customers and proven success in selling software & services, preferably in the Business Intelligence, Data Warehousing, or Analytics space. Ideally, you have experience leveraging data and AI-driven insights to drive customer growth and retention. The ability to work independently in a rapidly growing environment is important. We also value the ability to evangelize an evolving, AI-powered product that provides real value to (both!) technical and non-technical audiences. A value-based sales approach and “first on the ground” experience is a major advantage.

Requirements

Proven track record of expanding relationships and driving revenue growth within complex enterprise accounts
Experience handling and closing negotiations at scale with rapid pace, particularly across renewals and expansions
Experience leveraging AI, automation, or advanced analytics to drive customer engagement, retention, and growth strategies
Track record of driving measurable results through data-driven and AI-informed account management approaches
Strong consultative mindset with the ability to map customer needs to strategic, outcome-based solutions
Experience managing stakeholders across technical, business, and executive levels
Excellent communication skills and ability to build trusted, long-term relationships
Ability to navigate complex organizations and drive mutual, data-backed account plans
Passion for helping customers solve problems with technology, particularly through modern data and AI platforms
Strong business acumen, curiosity, and desire to continuously learn—especially within evolving AI and analytics landscapes
Entrepreneurial mindset with strong ownership and accountability for delivering outcomes
Advanced technical aptitude and ability to deeply understand analytics platforms, AI-driven solutions, and modern data ecosystems
Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to: Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.
Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.
Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.
Write effective prompts to get the most accurate and creative results from AI tools.
Spotters are expected to exemplify these key traits and AI Mindset: Curiosity in exploring new AI tools Adaptability to quickly learn and implement new, emerging AI technologies Critical thinking to know when to identify when AI should be used versus when human judgement is necessary

Responsibilities

Develop and manage a territory of enterprise & major customer accounts, with a primary focus on account growth and retention.
Lead the charge to drive growth and expansion for designated customers, leveraging a consultative, data-driven approach.
Manage complex account lifecycles, owning renewals and expansions while driving a “land-and-expand” strategy
Act as a consultative thought partner to customers, aligning ThoughtSpot’s AI-driven analytics capabilities to business goals and measurable outcomes
Leverage generative AI and advanced automation to personalize customer engagements at scale, dynamically tailoring outreach, enablement, and account strategies
Harness AI-driven insights to identify expansion opportunities, adoption gaps, and potential risks across your portfolio
Utilize advanced analytics to inform account planning, forecast growth, and develop differentiated value propositions for each customer
Partner closely with Solution Consultants, Professional Services, Adoption, Product, and Leadership teams to execute coordinated, data-informed account strategies
Maintain strategic oversight of assigned accounts, ensuring engagements achieve intended business outcomes and ROI
Deliver impactful business reviews and enablement sessions, using data and AI insights to tell a compelling value story
Continuously refine engagement strategies by leveraging AI-powered analytics on customer usage, engagement trends, and success metrics
Experiment with emerging technologies (e.g., conversational AI, predictive analytics, autonomous agents) to enhance customer engagement and scale impact