Account Manager, Club Service

Arizona Cardinals Football Club•Tempe, AZ

4h•Onsite

About The Position

The Arizona Cardinals are looking for an experienced, dedicated, and customer-focused Club Account Manager to join our team. Located in the picturesque state of Arizona, this role offers a unique opportunity to work at one of the fastest-growing organizations in the NFL. The Arizona Cardinals joined the NFL as a charter member in 1920, which makes us the oldest continuously run professional football franchise in the US. The Account Manager, Club Service will be at the forefront of delivering exceptional fan experiences, providing top-tier customer service, and developing meaningful connections with our Club Members. As a significant contributing factor to the overall success of the Arizona Cardinals, your commitment to fan satisfaction will be instrumental in growing our fanbase and fostering lifelong fans.

Requirements

Bachelor’s degree from an accredited college or university, or equivalent experience
Proven track record of 2-3 years of service and sales experience, or equivalent
A positive commitment to providing exceptional customer service
Candidate must have a strong work ethic and desire to build a career in professional sports
Ability to stay organized and finish tasks in a timely manner
Strong communication skills, both verbal and written, and exceptional interpersonal skills
Excellent organizational skills and attention to detail
Proficient in Microsoft Word, Excel, and Outlook
Must complete all pre-employment forms and successfully pass a background check.

Nice To Haves

Experience in the Sports & Entertainment industry preferred.
Flexibility to work evenings, weekends, and holidays; hours may vary depending on business needs.

Responsibilities

Manage and cultivate relationships with assigned Club Members, serving as the primary point of contact for all account needs and ensuring an exceptional member experience.
Drive annual retention and renewal efforts through proactive engagement, strategic account planning, and value-driven conversations at games, events, out-of-office meetings, and other key member touchpoints.
Conduct regular business reviews and in-person meetings with members to understand organizational goals, strengthen relationships, and uncover opportunities for account growth.
Collaborate with leadership and other internal departments to create customized experiences and solutions that maximize member satisfaction and long-term account value.
Proactively identify at-risk accounts and execute retention strategies to maintain high renewal rates and member satisfaction.
Identify, develop, and close new revenue opportunities within existing accounts, including seat upgrades, additional memberships, premium seating products, group outings, and hospitality experiences.
Prospect for new business through referrals, networking, member introductions, and outbound outreach to generate premium seating, season tickets, and group sales opportunities.
Execute a consultative sales approach to present and sell the organization's full menu of products, including premium seating, season tickets, suites, clubs, hospitality spaces, and group ticket packages.
Build and maintain a robust pipeline of new business opportunities while consistently achieving individual sales, retention, and revenue goals.
Meet or exceed established goals related to retention, revenue generation, account growth, prospecting activity, and new business development.
Utilize CRM systems to document member interactions, sales activities, pipeline progression, and account growth strategies.
Partner with Ticket Sales, Premium Sales and Service, Corporate Partnerships, and Ticket Office teams to maximize revenue opportunities across all business lines.
Stay informed on industry trends, competitive offerings, and market conditions to effectively position products and create value for prospective and current members.
Represent the organization at games, events, networking functions, and community engagements to strengthen relationships and generate new business opportunities.
Performing Game / Event requirements as needed.
Other duties as assigned.