Account Manager, Client Success (Healthcare)

Porter Cares • Pompano Beach, FL

8d

About The Position

Porter is hiring for an Account Manager, Customer Success! Porter combines the power of analytics with the power of care. Porter is a leading healthcare IT and services platform for care and coverage coordination that optimizes outcomes and member experience. We deliver understanding, compassion, information, and peace of mind for the members of our health plan customers. Driven by robust AI analytics, Porter’s Care Guide team helps members navigate the healthcare delivery system, secures the right support for their specific needs, and directs Porter’s team of expert clinicians to perform telehealth visits and/or comprehensive in-home assessments, complete with lab and diagnostic testing. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.

Requirements

• Bachelor's Degree preferred.
• Demonstrated intelligence and a willingness to learn.
• Ability to thrive in a collaborative team setting.
• Previous experience or coursework related to project management is a plus.
• Must have experience working with or for Health Plan Payers in Risk Adjustment or Quality within the healthcare industry.

Nice To Haves

• Enthusiastic and eager to leverage your experience in healthcare industry project or account management.
• Detail-oriented with strong organizational skills.
• Comfortable working with spreadsheets and data analysis (Microsoft Product Suite specifically Excel, PM Tools like SmartSheet)
• Ability to adapt to a fast-paced, dynamic start-up environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist in the management of diverse clients and projects within a healthcare setting.
• Work closely with the Customer Success Team to ensure client satisfaction and project success.
• Utilize and become proficient in project management tools and processes.
• Collaborate with cross-functional teams to deliver high-quality results.
• Maintain and update project documentation and spreadsheets.

Benefits

• Medical, dental and vision benefits within 30 days of hire
• Paid Time Off - Vacation and Sick
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level