Account Manager (Client Success & Growth)
About The Position
YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client retention, and revenue growth through strategic upselling and renewals. You'll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa. About the Role Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products. Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently. Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features. Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner. Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions. Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies. Resolve technical issues effectively for all products, ensuring seamless client experience. Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.
Requirements
- Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
- Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
- A proactive problem-solver with exceptional written and verbal communication skills.
- Confident in engaging with senior-level professionals and managing their needs.
- Ability to leverage technology to enhance client engagement and support.
- Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
- Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
- Competitive, ambitious, and eager to grow in a fast-paced environment.
- Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
- Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.
Responsibilities
- Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
- Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
- Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
- Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
- Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
- Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
- Resolve technical issues effectively for all products, ensuring seamless client experience.
- Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.
Benefits
- Health, vision, and dental benefits, 100% employer-paid
- Additional benefits include 401k, gym subsidies, and more
- Work-life balance including flexible work hours
- Paid sick days
- Fun activities and celebrations, including Top Golf, BBQs, winery trips, Halloween Costume Contests, Holiday Dinner Party, and more and more
- Office perks including company-provided snacks, drinks and events
- Employee recognition programs, such as gift cards and “Employee of the Week” rewards
- Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
- Hands-on experience working with senior-level business leaders
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
