Account Manager, Channel Success

Patch My PC

1d•$65,000 - $78,000•Remote

About The Position

We are looking for an Account Manager to help grow and support our channel partner ecosystem. This is a fully remote role, reporting to a UK-based leader. In this role, you will manage a high-volume portfolio of small and mid-sized channel partners, VARs, and MSPs, serving as their primary day-to-day contact for new business opportunities, renewals, onboarding, and operational support. Youâ€™ll also partner with Strategic Partners to support their end customers, helping progress opportunities and deliver successful customer outcomes. This role requires an understanding of the three-way relationship between Patch My PC, the channel partner, and the end-user customer. Success depends on balancing the needs of all three while delivering a seamless partner and customer experience.

Requirements

3+ years of experience working with channel partners, MSPs, resellers, or distributors in an account management, channel sales, partner management, or similar role.
Experience managing B2B technology accounts in an indirect or channel-influenced sales environment, with the ability to build strong end-user relationships while respecting the commercial ownership of the originating partner.
Strong commercial acumen with the ability to identify renewal risks, expansion opportunities, and customer health signals while delivering a consultative partner experience.
Demonstrated ability to manage a high-volume portfolio, prioritize competing demands, and consistently deliver a high-quality partner and customer experience.
Proven ability to collaborate across Sales, Customer Engineering, Marketing, and Operations to deliver successful customer outcomes.
Strong organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy and follow-through.

Nice To Haves

Exposure to partner enablement activities such as co-selling, sales training, or joint go-to-market planning.
Familiarity with subscription-based SaaS business models, including device-based or usage-based licensing.
Knowledge of endpoint management, IT operations, or the Microsoft Configuration Manager / Microsoft Intune ecosystem.

Responsibilities

Manage new business from small partners and MSPs, including deal registration, partner communication, and internal follow-through.
Own the post-sales lifecycle for a portfolio of channel-sourced customer accounts, supporting onboarding, renewals, expansion opportunities, licensing, and ongoing partner success.
Serve as the primary Patch My PC contact for the end-user customer while coordinating with the originating partner on renewals, upgrades, deal registration, and other commercial activities.
Partner closely with the Partner Development Manager to align on renewal strategy, expansion opportunities, and partner engagement for any account where the partner maintains an active commercial stake.
Build trusted relationships with partners and customers by providing timely communication, proactive guidance, and a consistently high-quality experience.
Maintain clean CRM hygiene across your portfolio, ensuring device counts, renewal dates, partner tiers, and partner attribution are accurately recorded and visible to the broader commercial team.
Serve as the voice of the customer within the partner relationship, surfacing adoption signals, health indicators, and satisfaction feedback that help the partner team strengthen its overall account strategy.

Benefits

401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
FSA/HSA.
Fertility benefits.
Parental leave.
Paid-time off (PTO).
Volunteer leave.
Charitable donation matching.
Tuition reimbursement.
Gym membership reimbursement.
Internet stipend.
Pet insurance.