Account Manager - Business Services
About The Position
NerdsToGo provides managed IT services, cybersecurity, and technology support to small and midsize businesses across the DFW area. We focus on long-term client relationships, practical IT solutions, and dependable support that businesses can trust. We are seeking an Account Manager - Business Services to manage and grow relationships with existing business clients while also helping convert warm leads into long-term managed IT customers. This role is relationship-driven and consultative, ideal for someone who enjoys owning client relationships rather than high-volume cold sales. You will serve as the primary point of contact for assigned accounts, ensuring clients are supported, informed, and continuously aligned with NerdsToGo’s services.
Requirements
- Strong relationship management and communication skills
- Comfortable working with business owners and executives
- Organized, responsive, and detail-oriented
- Ability to explain IT services in simple, business-friendly terms
- Prior experience in account management, client success, or B2B services preferred
- Not overly technical, but curious and willing to learn
Nice To Haves
- Background in IT services, MSP, SaaS, telecom, or business services is a plus
Responsibilities
- Serve as the primary contact for assigned business clients
- Build trusted, long-term relationships with decision makers
- Conduct regular check-ins to understand client needs and satisfaction
- Identify opportunities for managed services, upgrades, or additional solutions
- Follow up on proposals, renewals, and service recommendations
- Coordinate with technical teams to ensure smooth service delivery
- Help onboard new managed IT clients and guide them through the process
- Maintain accurate account notes, activities, and follow-ups in CRM
- Represent NerdsToGo professionally in meetings and local business events
Benefits
- Bonus based on performance
- Company car
- Company parties
- Competitive salary
- Dental insurance
- Free food & snacks
- Free uniforms
- Health insurance
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
- Wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
