Business Account Manager

Building Products Inc • Sioux Falls, SD

4d

About The Position

BPI is seeking a Business Account Manager to serve as the primary point of contact for our customers. This opportunity is ideal for someone who is independent, friendly, persuasive, and enthusiastic, with a natural sense of urgency and a commitment to delivering accurate and thorough solutions. You will communicate with customers, understand their needs, and ensure a smooth, efficient sales process. Success in this role requires the ability to build instant rapport, respond in a quick and accommodating manner, and consistently achieve high levels of customer satisfaction. This is a sales-minded role with clear production goals and targets, partnering closely with our outside sales team to drive mutual success.
This is a non-commission, inside role focused on customer service, order processing, and ERP-based order management. You will work closely with Territory Managers, operations, and production teams to support customer satisfaction and successful order fulfillment.

Requirements

• Experience in construction/remodeling or building material sales environment.
• Proficient with ERP systems.
• Proficient with Microsoft Office suite.
• Excellent math, analytical, and problem-solving skills.
• Strong verbal and written communication skills.

Responsibilities

• Manage a large number of incoming phone calls.
• Continued follow through with sales expectations.
• Identify and access customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by utilizing the tools provided.
• Meet personal/customer sales targets.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Go the extra mile to engage customers.
• Partner with sales teams to understand customer expectations and pricing targets.
• Coordinate with purchasing to validate material pricing and lead times.
• Communicate clearly with customers to resolve questions, gather missing information, and ensure quoting accuracy.
• Maintain organized records and documentation related to orders and customer interactions.

Benefits

• Competitive compensation
• 401(k) profit sharing plan
• Medical, dental and vision coverage
• Flexible Spending Accounts (FSA) & Employee Assistance Program (EAP)
• Paid Holidays
• Tuition reimbursement program
• Employee discount on building materials
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed