Account Manager - Brand Driving

Million Dollar Baby Co•Pico Rivera, CA

33d•$80,000 - $95,000

About The Position

Welcome to Million Dollar Baby Co.! We started in 1990 and are proudly family-owned and operated in Los Angeles. Since then, MDB Co. has grown to 6 distinct brands of children's furnishings ranging in style, aesthetic, and price point, while carrying some of the industry's most eco-conscious and award-winning designs. Our family of brands include: Babyletto, DaVinci, Nursery Works, Namesake, Monogram by Namesake, and Carter's by DaVinci. We can be found in mass retailers like Target and Amazon to your local mom-and-pop baby shop to specialty retailers like Pottery Barn Kids and Crate and Barrel. At MDB Co., we credit all our success to our mighty, diverse team of more than 110 smart and fun individuals who make an impact every day! Our team members are our #1 priority and we partner with exceptional suppliers and retailers from around the world who share our values. Lastly, we are proud that we have been awarded Great Place to Work in '23, '24, '25 Built in LA Best of List '23, '24, '25 Fortune Best Places to Work '24. It's truly an amazing place to work! We welcome you to learn more about our company and our fantastic team. Teddy Fong CEO Role Summary: Our objective is to build the most loved baby brands so that there are no more boring nurseries! As an Account Manager, you will help grow new business on our e-Commerce platforms. You will build, communicate, and maintain our vision of creating productive working relationships and collaborating with our online retailers such as Bloomingdale’s, Maisonette, McGee & Co., Pottery Barn Kids, and Crate&kids. You will be responsible for overseeing all aspects of managing specific categories and accounts to create the product of choice and fulfill our consumers’ needs (client queries, identifying growth opportunities, and analyzing sales trends). Our goal for this role is to create sales strategies and build relationships by promoting “Wow” customer experiences!

Requirements

2+ years of proven relevant experience in e-Commerce Account Management or related field
Bachelor's degree from 4-year university preferred
Excellent knowledge of MS Excel, analytical background, presentation, and negotiation
Working knowledge of delivering client-focused solutions to customer needs
Experience conducting and analyzing wholesale gross profit margins and sales report
Known as a go-to, trusted resource in own area of expertise
Ability to perform basic data analysis to make decisions and present a POV
Exhibits full ownership over tasks, anticipating failure points and escalating follow ups to get things done
Demonstrates mutually beneficial decision-making with our partners focusing on the long-term relationship

Responsibilities

Responsible for the execution and monitoring of sales plans, targets, and budgets within the territory and in line with the overall company sales strategy
Develop and maintain strong account relationships, working effectively with retail partners to know their business and act as the first point of contact.
Provide excellent account management, utilizing sales tools such as brand plans, customer reports, and sales analysis reports to communicate plans and deals
Communicate and inform retail partners of continuous product improvements and product launches, pricing, photography, marketing, and content changes to ensure effective product placements both in-store and online
Responsible for up-to-date product knowledge and training of retailers’ personnel
Provide support and assistance to Finance and Customer Services, on issues such as credit and distribution, to communicate account efficiencies and updates
Works cross functional with internal teams such as Brand, Marketing and Supply chain to gain buy in and execute business needs
Responsible to keep up to date on brand/product distribution sheet, promotional calendar, and account goals weekly
Handles majority of escalated daily issues independently
Identifies opportunities for improvement on team; develops solutions and implements with the following in mind: minimizing complexity, creating sustainable, repeatable processes
Conducts root-cause analysis of mistakes and unintended outcomes, and has recommendations for improvement
Actively learns about the industry and competitive landscape and applies learnings to team