Account Manager, B2B

NVE Experience Agency•Los Angeles, CA

13h•$68,640 - $75,000•Hybrid

About The Position

NVE Experience Agency is a brand experience and production agency dedicated to building ideas rooted in culture and guided by the principle that ‘The Right Moment Will Transform Someone Forever.’ NVE’s team of creatives, strategists, and producers develop insight-driven ideas rooted in culture to convert consumer attention into commitment, action, and brand loyalty. Summary of Position : We are seeking an ambitious Account Manager to support the Account Services division by serving as the day-to-day lead on assigned projects, and daily account activities. The Account Manager will be responsible for developing and managing relationships with assigned Clients and will work closely with cross-functional teams to ensure all campaign elements are delivered efficiently and seamlessly. Candidates should have exceptional interpersonal communication and project leadership skills with the aptitude to think strategically, problem solve, and facilitate multiple projects happening simultaneously.

Requirements

2-4 years of experience in client services, integrated marketing campaign management, business development, advertising, strategy, or experiential
Familiarity with developing integrated campaigns that include paid, earned, social, and owned media for brands
Experience in an agency environment; must be process-oriented and highly organized
Experience with management and oversight of complex client budgets
Ability to write effectively, persuasively, and professionally
Exceptional interpersonal and relationship-building skills
Confidence in verbal and written communication with excellent presentation skills
Flexibility and adaptability to a fast-paced work environment and ability to work under tight deadlines
Willingness to work extended hours and on weekends when necessary
Previous experience working with brands on projects focused on pop culture
Must be able to remain in a stationary position 50% or more of the time

Responsibilities

Client Services: Supports in the day-to-day of client management, helping with client communications as it relates to their assigned projects or workstreams
Administrative: Manage and oversee a variety of administrative tasks to ensure assigned projects run smoothly and efficiently
Process & Project Management: Leads day-to-day project management on assigned Clients and projects, and consistently looks for opportunities to improve processes to be more efficient
Onboarding & Training : Demonstrates understanding and expertise of agency and client functions by supporting new team member onboarding and training process
Finance & Invoicing : Oversees completion of the master billing tracker and finance/invoicing tasks, ensures supervisor sign off on all client invoices and that all budget reconciles, and invoices are completed in a timely manner
Industry Landscape: Read relevant news and trade publications to identify market trends, competitive activity, and potential client opportunities and to deepen overall knowledge of the event and brand marketing landscape
Develop and maintain relationships with key clients
Anticipate Client needs and proactively offer solutions and experiential opportunities for the brand
Manage Client expectations during the campaign production and campaign execution process
Provide Clients with regular, consistent updates on project development and project status
Develop and deliver creative solutions that meet client objectives using a wide arsenal of experiential tactics including live events, social media, emerging technology, and strategic partnerships
Gather and translate client feedback, ensuring information is disseminated to project teams in a collaborative and timely manner
Escalates roadblocks to supervisor in a timely fashion
Oversees the Account Coordinator or Senior Account Coordinator in the creation of agendas, recaps, or other assigned project materials, ensuring assignments are delivered on time and as requested
Liaison between Production, Creative Services, Strategy & Communications departments, and the Client to ensure all contracted deliverables are executed and deadlines met, implementing, and managing all necessary internal and external processes to ensure proper communication flow and manage expectations
Lead and manage projects in the $150k-$350k budget range
Creation of materials for department operations such as SOWs
Responsible for creation and managing all client-facing project materials
Takes lead and ownership of internal project management and efficiency tasks, (such as the creation of client toolkits, master venue databases, master COI folders, etc.), proactively identifies new areas and ideas for efficiency
Clearly communicates internal and external project deadlines to the project team and manages Client expectations
Oversees completion of the master billing tracker and finance/invoicing tasks, ensures supervisor sign off on all client invoices and that all budget reconciles, and invoices are completed in a timely manner
Responsible for reminding project teams to track time and ensure timesheets are completed in a timely manner
Responsible for populating resource reports on assigned projects and reviewing with supervisor on a regular basis
Assist with the RFP process for all assigned projects
Assist in the creation of RFP planning and creative briefs for kick-off meetings and circulate to all attendees prior to meeting
Participate in RFP brainstorms, as assigned, offering creative ideas and approaches towards client requests and needs
Manage all internal and external communications and materials including call agendas, call notes, activation plans, and status updates
Proactively coordinate and lead regular internal and external meetings
Oversee document storage and pertinent data entry needs using NVE’s shared storage system and centralized data systems