Territory Account Manager - B2B Account Manager

PLANET AID INC•Richmond, VA

About The Position

Planet Aid is a nonprofit organization that collects and recycles used textiles to protect the environment and support sustainable development in impoverished communities around the world. We are seeking a full-time Territory Account Manager who will report to the Operations Manager in our Elkridge, MD. The Territory Account Manager will primarily service the Central Virginia Region. The primary objective of the Territory Account Manager (TTAM) is to strengthen Planet Aid’s position in the area by serving as the primary point of contact for current and potential site hosts in the designated territory. The TTAM will secure existing sites, build and manage relationships, place new sites, and implement strategies on the site and territory level to maximize quality clothing collection. The TTAM will spend the majority of their time implementing customer care, engagement, and retention strategies in the local market so that the key objectives can be reached. The primary method of accomplishing this will be through relationship-building techniques, networking, excellent customer service, strategic placements, and good business practices. The TTAM is responsible for the growth and maintenance of Planet Aid’s clothing collection in the assigned territory year over year and will work with operations to ensure that sites are positioned and serviced in such a way that sites are retained and produce to maximum potential. Moreover, the TTAM is an ambassador for Planet Aid’s mission and impact in the community.

Requirements

Bachelor’s Degree and 5 years of relevant experience.
Additional experience will be considered in lieu of a degree.
Ability to read, analyze, and interpret general financial documents, technical procedures or government regulations.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from managers, supervisors and hosts.
Must be able to read, speak, write and understand English.

Responsibilities

Maintain and grow Planet Aid’s clothing collection year after year in an assigned territory
Represent and sell Planet Aid’s collection model and mission in the community
Perform pre-placement site visits for approvals and bin placement recommendations as needed
Visit top-producing sites once a month and maintain a good relationship with the site host
Visit or contact all site hosts on a quarterly basis
Negotiate new site host agreements and renewals
Implement improvement plans for under-performing sites
Find, maintain, renew, and expand corporate partnerships/multiple site customer accounts
Coordinate effective education programs to promote Planet Aid in the community, including clothing and shoe drives
Ensure that all sites comply with local permit requirements; if necessary, involve the Permit Compliance Specialist.
Engage in action/investigations to protect the current sites from the efforts of competitors
Develop lasting relationships with site hosts that will help us in attaining our goals.
Identify areas for growth and potentially high-yield sites in the territory
Find new sites and engage new site hosts when necessary
Generate and follow up on potential leads
Complete territory site development and donation optimization reports
Investigate and try to retain sites that have requested box removals
Track and report all efforts and weekly KPIs using intermediate Excel techniques
Preform analysis of the territory performance and opportunities for growth and present findings
Assist consumers as needed with lost articles in bins from accidental donations
Respond to and resolve customer service issues as needed, including overflows
Conduct all sales activities with honesty, integrity, and professionalism, adhering to company policies and industry regulations.
Other duties as assigned