Account Manager-Associate

Independent Health•Buffalo, NY

8d•$28 - $33•Onsite

About The Position

The Account Manager-Associate will be responsible for retention and growth of profitable membership for self-funded clients with fewer than 500 subscribers. They will partner with clients to analyze healthcare cost drivers and deliver strategic solutions. The Account Manager-Associate will lead meetings with executives and plan administrators, applying strong sales and consultative skills to identify needs and recommend IHC products and services. They will build and maintain relationships with employers, brokers, and consultants. They will manage account activities, resolve benefit and billing issues, and support high dollar claims without dedicated account support and will be accountable for meeting monthly productivity goals and maintaining detailed records of renewal and engagement efforts.

Requirements

High school diploma or GED required.
It is a condition of employment that the applicant shall have the license required to sell health insurance in the state of New York at the time of employment or obtain that license within 90 days of commencing employment.
Three (3) years of successful corporate sales or account management experience required, preferably in the service industry or selling intangibles.
Strong analytical and problem-solving skills to assess needs and deliver solutions.
Ability to build and leverage relationships for business growth.
Knowledge of health insurance or related industries.
Excellent verbal and written communication skills.
Strong presentation skills.
Collaborative mindset for working with brokers, employers, and leadership.
Proficiency in Microsoft Office and CRM tools like Salesforce.
Ability to learn and use claims platforms (e.g., Health Rules).
Any Independent Health associate who uses a motor vehicle in the course of their duties representing Independent Health must be compliant with State Motor Vehicle laws and must follow the Policy that pertains to Driver’s License Requirements as a condition of employment.
Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.

Nice To Haves

Associate’s degree preferred.
Experience with self-funded health plans preferred.

Responsibilities

Develop and maintain relationships with key decision makers and brokers to facilitate member retention and growth in existing clients.
Develop account-specific tactics that support overall account strategy.
Document strategy and tactics in business plan.
Administer or oversee electronic enrollment implementations and on-going administration of these processes.
Interact with 3rd party administrators in the management of membership data including on-line or e-mail acknowledgements.
Deliver appropriate messaging to all clients demonstrating IH value proposition.
Support implementation process to seamlessly onboard new clients.
Collect necessary information to analyze medical plan performance and recommend alternatives to clients including associated financial costs and risks.
Lead internal cross functional teams for issue resolution or implementation tasks.
Present Independent Health programs and services to employee groups during open enrollment meetings.
Work closely with brokers and external vendors to coordinate account activity.
Assist with the development and coordination of related events in the book of business or market segment.
Collaborate with other members of the organization to provide value-added services and information to identified accounts.
Provide on-site staffing at community/employer-based events.