Account Manager - Analyst

CVS Health

About The Position

As an Account Manager, you will be the client's main point of contact, overseeing all day-to-day PBM (Pharmacy Benefit Management) operations. You will act as a liaison between clients and cross-functional internal teams, ensuring the timely and successful delivery of client requests. Excellent communication skills are essential to understand client needs and build long-lasting, mutually beneficial relationships with key business stakeholders. Account Managers are expected to demonstrate a high level of client service through accuracy, responsiveness, reliability, and professionalism in all interactions.

Requirements

1+ years of experience in a client services-based environment or previous account management experience
Excellent organizational skills
Excellent verbal and written interpersonal communication skills
Strong problem solving and critical thinking skills
Able to be on camera for meetings with reliable attendance
Ability to travel up to 20%

Nice To Haves

Prior Healthcare experience managing insurance, healthcare, or benefit accounts
Experience with Medicaid, Commercial, and/or Medicare Part D Plans

Responsibilities

Managing the resolution status of routine to complex requests related to clients' business requirements
Issue tracking
Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client
Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcomes
Engaging Appropriate Resources – Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution
Work within Deadlines and Client Guarantees - Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met