Analyst, Account Resolution

Lifepoint Health • Brentwood, TN

2h • Remote

About The Position

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ®. The Account Resolution Analyst retrieves work through designated worklists and specialized exception reports to perform account reviews, critically assess accounts for posting issues and/or payment delays, drives account payment and/or account resolution following protocols, escalates account delinquencies to revenue cycle vendor operations teams, and payers, tracks persistent issues and reports the issues, and holds revenue cycle vendor accountable for account resolution.

Requirements

• 3 years’ relative experience in hospital-based revenue cycle operations required, preferably as a collector of insurance accounts receivable.
• Knowledge of hospital healthcare revenue cycle structure and processes required.

Responsibilities

• Performs account reviews from worklists. Critically evaluates unresolved, erroneous accounts for correction. Works with revenue cycle vendor to correct accounts expeditiously and/or works accounts through to resolution personally, documenting resolution actions in relevant systems.
• Captures and assesses persistent trends from account reviews, provides analysis related to the trends to revenue cycle vendor and HSC revenue cycle manager, highlighting areas of opportunity, performance issues, and process improvements required to permanently resolve.
• Participates in regular performance review calls with revenue cycle vendor, communicates issues, and drives vendor to develop and execute on plans to correct deficiencies. Reports to HSC leadership at least weekly on open, outstanding issues and barriers to resolution with revenue cycle vendor.
• From analysis and in collaboration with revenue cycle leaders, develops process improvement strategies. Participates and/or facilitates in development, implementation, and execution as required.
• Responsible for verification of the accuracy of the data being reported and ensures report analysis is validated prior to distribution to all key stakeholders.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed