Account Manager - Americas

OSTTRA • San Francisco, NY

13h

About The Position

Our Account Management team is at the forefront of client relationship excellence, working collaboratively across global markets to ensure our enterprise clients maximize the value of our solutions. We pride ourselves on being strategic partners rather than just service providers, fostering a culture of proactive problem-solving and continuous learning. The team values building long-term relationships, embracing a global mindset, and driving measurable business outcomes for both our clients and the organization.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent professional experience
• 3-5 years of experience in account management, client relationship management, or business development roles
• Proven track record of managing enterprise-level accounts and achieving revenue growth targets
• Strong communication and presentation skills with the ability to engage effectively with C-level executives and senior stakeholders
• Experience with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics for account tracking and management
• Analytical mindset with proficiency in data analysis tools like Excel, Tableau, or similar platforms for performance reporting

Nice To Haves

• Experience in financial services, data analytics, or B2B SaaS industries with complex solution offerings
• Demonstrated success in contract negotiation and renewal processes with enterprise clients
• Experience with account planning methodologies and strategic relationship management frameworks
• Strong project management skills with experience coordinating cross-functional teams to deliver client solutions

Responsibilities

• Serve as the primary point of contact for assigned enterprise accounts, building and maintaining strong relationships with key stakeholders and decision-makers
• Develop and execute strategic account plans to drive revenue growth, identify expansion opportunities, and ensure high client satisfaction and retention rates
• Collaborate with cross-functional teams including Sales, Product, and Customer Success to deliver comprehensive solutions that meet evolving client needs
• Conduct regular business reviews and strategic planning sessions with clients to assess performance, identify growth opportunities, and align on future objectives
• Monitor account health metrics, proactively address potential issues, and implement retention strategies to minimize churn risk
• Lead contract negotiations and renewal processes, ensuring favorable terms while maintaining strong client relationships and achieving revenue targets

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees