Account Manager (Academia)

Oxford Medical Simulation•Boston, MA

4h•$100,000 - $120,000•Remote

About The Position

Oxford Medical Simulation Inc (OMS) is scaling fast in the US and we’re hiring a commercial, Account Manager to own renewals and expansion across a portfolio of academic institutions). This is a role for someone who loves running a book of business, building executive relationships, and closing revenue—protecting and growing ARR through structured renewal motion, account planning, and value-led commercial negotiation. You do not need prior virtual reality experience. We’ll train you on OMS’s platform and products. What matters most is that you can retain and grow accounts with rigor, pace, and commercial instinct.

Requirements

3+ years experience in quota-carrying Account Management (renewals + expansion) in B2B healthcare or healthcare academia SaaS
Proven record of achieving or exceeding 100%+ NRR targets
Experience managing renewals end-to-end, including pricing and negotiation
Strong pipeline management, forecasting discipline, and CRM excellence ideally in Hubspot
Comfort with complex, multi-stakeholder environments and long buying cycles

Nice To Haves

Experience selling into academic institutions (universities, nursing schools, medical schools etc)
Familiarity with healthcare education, clinical training, simulation, or adjacent markets
Experience working through procurement, IT review, and contracting processes common in academia

Responsibilities

Renewal revenue: own end-to-end renewals for your portfolio
Expansion revenue: identify, qualify, and close upsell/cross-sell opportunities to deliver
Forecasting & accuracy: maintain a reliable forecast and pipeline, with strong CRM hygiene and forecasting in Hubspot
Executive relationships: build multi-threaded relationships across faculty leadership, program directors, simulation leadership, procurement, IT, and budget owners
Commercial negotiation: lead pricing, packaging, and contract negotiations (including multi-year deals), partnering with Legal/Finance as needed
Account strategy: run account plans for top customers, mapping stakeholders, renewal risks, competitive threats, and expansion paths
Manage a portfolio of 25-50 academic customers and drive a disciplined renewal motion beginning 6 months before contract end
Build and execute account plans to expand footprint across programs, campuses, cohorts, or departments
Identify new buying centers and develop expansion opportunities (e.g., additional programs, multi-campus rollout, new use cases)
Run executive check-ins and commercial reviews tied to outcomes, budget cycles, and renewal timelines
Recurring QBRs and touch points with key stakeholders to drive utilization and best practices for Success
Own and progress commercial conversations through procurement, contracting, and approvals
Collaborate with internal teams (e.g., Product, Clinical, Support) to remove blockers and protect revenue
Represent OMS at conferences and events to deepen customer relationships and uncover expansion opportunities