Renewals Account Manager, Academia

Clarivate • Ann Arbor, MI

23h • Hybrid

About The Position

Are you passionate about building strong client partnerships and driving meaningful impact in the academic space? Clarivate is seeking a dynamic Renewals Account Manager to join our Academia team. In this highly visible role, you will be at the center of the client experience, serving as a key point of contact throughout the renewal lifecycle—owning renewals, strengthening long-term relationships, identifying opportunities for incremental growth, and serving as a trusted voice of the customer across our organization. If you’re energized by relationship-building, strategic problem-solving, and contributing to a mission-driven organization, we’d love to connect with you. About the Team We are a global leader in providing innovative information content and technologies that increase the productivity of students, scholars, research professionals and the libraries that serve them. We are committed to empowering research worldwide through strategic acquisition, management, and discovery of information collections for academic, government, corporate, schools, and public libraries. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity. For more information, please visit clarivate.com

Requirements

• Bachelor's degree OR equivalent work experience
• 5+ years’ related experience in sales or customer service
• 3+ years of experience working with Excel

Nice To Haves

• Salesforce experience, or proficiency with comparable CRM platforms
• Renewals Account Manager experience
• Consultative selling and strategic account management skills
• Prior background in academia/government customer-facing roles

Responsibilities

• Engage proactively with customers to identify opportunities, understand needs, and deliver responsive, solution-oriented support
• Leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and drive renewal sales and initiatives
• Execute defined renewal and retention strategies, contributing to broader comprehensive sales plans
• Develop and maintain knowledge of current products, offerings and market trends to support sales effectiveness
• Provide regular and consistent updates and insights on renewal opportunities and deliver accurate forecasts to leadership
• Effectively utilize sales tools and systems to manage pipelines and drive successful outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level