Enterprise Renewals Account Manager

Mimecast•Lexington, MA

1d•$112,000 - $168,000•Hybrid

About The Position

We are seeking a highly skilled and strategic Enterprise Renewals Account Manager to safeguard and grow our most complex, high‑value customer relationships. In this role, you’ll operate as a trusted advisor to major enterprise stakeholders, applying deep business acumen and executive‑level communication to guide renewal strategy, strengthen partnerships, and uncover growth opportunities. You’ll navigate multifaceted organizational structures and procurement cycles with confidence — qualities consistently associated with success in managing large, strategic enterprise accounts.

Requirements

Negotiation Mastery : Expert ability leading complex enterprise contract discussions, including procurement and legal — consistent with enterprise expectations in similar roles.
Executive Presence : Ability to influence and engage senior and C‑suite stakeholders.
Strategic Planning : Strong skills in risk identification, opportunity mapping, and multi-stakeholder alignment.
SaaS & CRM Proficiency: Skilled in Salesforce and enterprise SaaS forecasting practices, aligned with industry standards
Portfolio Autonomy : Comfortable managing a high-complexity enterprise book independently.
Enterprise Expertise : Solid foundation managing, retaining, and expanding large‑scale enterprise accounts — a key requirement in enterprise sales and account roles.
Procurement Knowledge : Understanding of RFPs, MSAs, redlines, and multi-year structures, consistent with enterprise‑level deal management.
Value Acumen: Strong business acumen and ability to articulate enterprise‑level ROI.

Responsibilities

Renewal Ownership : Manage end‑to-end renewal cycles for complex enterprise customers.
Account Strategy : Build multi-threaded renewal strategies across IT, finance, legal, procurement, and business units.
Executive Engagement: Lead EBRs and strategic planning with senior and C‑suite stakeholders.
Retention Leadership: Understand customer objectives, track adoption, and align value to renewal outcomes.
Expansion Discovery : Identify upsell, cross‑sell, enterprise‑wide rollout, and multi-year opportunities.
Customer Advocacy : Coordinate with internal teams to resolve issues and deliver customer outcomes.
Forecast Accuracy : Maintain disciplined CRM hygiene and provide accurate renewal forecasts.
Contract Negotiation : Lead complex negotiations involving pricing, terms, and legal review — a common requirement across enterprise roles
Competitive Intelligence : Communicate competitive insights to sales leadership.
Team Mentorship : Support and mentor junior renewal team members.