Account Manager - ACA Compliance

Medical Cost Containment Services Inc. • Jacksonville, FL

2d • Hybrid

About The Position

Medcom Benefit Solutions is seeking a dependable, detail-oriented ACA Account Manager to support and advise clients throughout the Affordable Care Act (ACA) reporting process. This role is ideal for someone who enjoys building strong client relationships, solving problems, staying organized, and helping others succeed. As an ACA Account Manager, you will serve as the primary point of contact for assigned clients and brokers, guiding them through Affordable Care Act (ACA) reporting requirements and ensuring an exceptional customer experience. We are looking for someone who is professional, dependable, adaptable, and genuinely enjoys working with people. The right candidate is a strong communicator who can balance multiple priorities, meet deadlines, and remain calm and positive in a fast-paced environment.

Requirements

• High school diploma or equivalent
• Customer service, account management, or client support experience
• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• Ability to manage multiple projects and deadlines simultaneously
• Strong attention to detail and critical-thinking skills
• Proficiency in Microsoft Excel, Word, and Outlook
• Ability to work independently while contributing positively to a team environment

Nice To Haves

• Associate or bachelor's degree
• Experience managing client relationships or customer accounts
• Consultative customer service experience
• Experience in employee benefits, insurance, HR, payroll, compliance, or related industries is a plus

Responsibilities

• Serve as the primary contact for assigned clients and brokers
• Build and maintain long-term client relationships through proactive communication and exceptional service
• Guide clients through ACA reporting requirements and annual filing processes
• Coordinate new client implementations and onboarding activities
• Process, review, and audit client data for accuracy and compliance
• Respond promptly to client and broker inquiries via phone and email
• Partner with internal teams to resolve issues and ensure successful outcomes
• Maintain accurate client records and contract information
• Perform year-round account maintenance and regulatory audits
• Provide ACA compliance guidance and product support to clients
• Manage multiple deadlines and priorities throughout the reporting cycle
• Support special projects and additional responsibilities as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Dependent Care Assistance Program (DCAP)
• Tuition Reimbursement
• Paid Time Off
• Hybrid Flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED