Account Manager Support Internship
About The Position
KCH Transportation is a premier third-party logistics (3PL) and freight brokerage headquartered in Chattanooga, TN. Our team partners with customers of all sizes to deliver efficient, reliable supply chain solutions powered by innovative technology and a high-energy, results-driven culture. We are currently seeking a paid Account Management Support Intern to join our team. This internship offers hands-on experience within our Account Management group, where you’ll play a key role in tracking shipments, supporting customer communication, and gaining real-world exposure to the fast-paced logistics industry. This is a great opportunity for someone looking to build a foundation in supply chain, operations, or transportation. Position Summary: The Account Management Support Intern supports the Account Management team by monitoring shipments, ensuring timely delivery, and maintaining accurate updates for both internal teams and customers. This role provides hands-on experience in freight visibility, shipment tracking, and problem resolution within a fast-paced logistics environment. The intern will work closely with Account Managers and gain exposure to supply chain processes, TMS tools, and customer communication.
Requirements
- Eagerness to learn and expand knowledge of the logistics and supply chain industry
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks and information sources simultaneously
- Clear and professional verbal and written communication skills
- Team-oriented mindset, collaborating effectively to achieve shared goals
- Solution-driven, able to troubleshoot issues and provide recommendations
- Strong relationship-building skills with internal and external stakeholders
- High School Diploma or GED required
- Ability to adapt in a fast-paced environment and prioritize tasks effectively
Nice To Haves
- Associates Degree (A.A.) or equivalent combination of education and work experience preferred
- Experience with logistics, operations, or supply chain systems is a plus
Responsibilities
- Monitor and track shipments throughout the transportation lifecycle using TMS and other tracking tools
- Communicate proactively with carriers, customers, and internal teams regarding shipment status, delays, and exceptions
- Analyze shipment data to identify trends or potential issues and provide actionable insights
- Assist in resolving shipment discrepancies or delays
- Document and maintain accurate records of shipment updates and communications
- Support the Account Management team on assigned projects related to shipment visibility and process improvement
- Collaborate with team members to identify opportunities for improving tracking accuracy and efficiency
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
High school or GED
Number of Employees
101-250 employees
