Account Management, Senior Specialist (Sustainable Technologies)

Cardinal Health•New York, MA

29d•$63,800 - $91,400•Onsite

About The Position

Founded in 2015, Sustainable Technologies™ is a leading provider of single-use device (SUD) reprocessing services in the United States. We are committed to reducing the impact of healthcare delivery on the environment, simplifying the supply chain, and providing value to our customers. The Account Management, Senior Specialist (Sustainable Technologies) reporting directly to the Field Service Supervisor, is responsible for executing tailored strategies to drive reprocessing program success and customer satisfaction within assigned territory. Primary responsibilities include new customer implementations, managing collections and service execution and partnering with sales and customers to grow reprocessing program value. This role will cover a multi-state region (Northeast) in the United States with travel 80% of the time throughout the year. Ideal candidates will need to be located near a major airport in the state of Massachusetts or New York.

Requirements

Excellent phone, written, and in-person communication skills
Customer-focused and results-driven
Strong work ethic and eagerness to develop and grow skills
Ability to assess, analyze and utilize good decision-making skills to problem solve
Proficiency with Microsoft Office
A valid driver's license issued in one of the 50 States
Ability to travel domestically and within region often involving overnight stays and stays up to one week in duration
Customer/Vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity
Identifies possible solutions to a variety of technical problems and takes actions to resolve
Applies judgment within defined parameters
Receives general guidance may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy

Nice To Haves

Bachelor's degree in related field, or equivalent work experience, preferred
2-4 years of experience, preferred
0-2 years in a consultative environment role such as sales, customer service or marketing preferred

Responsibilities

Own customer implementations and ensure seamless rollout through coordination with cross-functional and external teams
Provide in-service training and education to hospital staff across multiple shifts, addressing program performance, opportunities and program benefits
Evaluate and analyze customer collection and service trends to execute strategies to maximize customer engagement and collection compliance
Build consultative, positive working relationships with internal and external business partners
Assist the Business Development Representative by identifying growth opportunities and collaborating to expand account penetration to maximize value for customers
Gather data and participate in developing presentations relative to customer reprocessing program performance
Act as a single point of contact and proactively work to resolve customer or service-related concerns to drive program success
Maintain knowledge of the current industry and competitive landscape including, GPOs, healthcare economics, competitors and competitive products etc.