Tri-State Account Management Representative

Healthcare Linen Services Group • St. Charles, IL

2h • $70,000 - $80,000 • Hybrid

About The Position

The Account Management Representative manages the relationship between our healthcare customers and laundry operations. You’ll support accounts throughout Oklahoma, Kansas, and Missouri, helping customers manage linen needs, solve service issues, monitor inventory and usage, and identify ways to reduce costs.

Requirements

• Strong customer service and relationship-building skills
• Professional communication and interpersonal skills
• Strong problem-solving and organizational skills
• Ability to manage multiple accounts and priorities
• Comfortable traveling throughout the assigned territory
• Proficient in Excel, Google, PowerPoint, and Microsoft Word
• Ability to perform basic math accurately
• Professional, dependable, and able to maintain confidentiality
• Positive attitude and ability to work well with customers and team members

Nice To Haves

• Experience in DME sales, medical equipment, surgical supplies, or healthcare account management

Responsibilities

• Visit customer accounts weekly or monthly
• Build and maintain strong customer relationships
• Review linen inventory, usage, and ordering needs
• Complete linen studies and recommend ways to reduce costs
• Assist with ControlTex linen tracking, training, and reporting
• Manage orders for scrubs, pillows, lab coats, and other special items
• Complete inventories and coordinate scrub distribution
• Review clean, soiled, and delivered-product reports with customers
• Work with customers and the laundry plant to prevent shortages and resolve service issues
• Provide customer training, linen fairs, and linen awareness programs
• Meet with Plant Managers and General Managers regarding customer needs
• Prepare proposals and assist with RFPs
• Make occasional calls to potential new customers
• Attend trade shows and assist with new customer installations
• Complete weekly reports and participate in training and quarterly meetings
• Assist with other projects and duties as needed

Benefits

• Medical with Prescription Coverage
• Dental
• Vision
• Life Insurance
• 401(k) with Company Match
• Paid Holidays
• Paid Time Off
• Company Training
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed