Account Management Ops Analyst - Year Up

Bank of America•Jacksonville, FL

16h•Onsite

About The Position

This job is responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective operations support for internal business partners and external clients and assisting in training for less experienced team members. Job expectations include operating with a moderate level of independence, and referring to their team lead or manager for direction and support with moderately complex issues and escalations.

Requirements

Account Management
Customer and Client Focus
Oral Communications
Research
Analytical Thinking
Attention to Detail
Collaboration
Problem Solving
Prioritization
Recording/Organizing Information
Result Orientation
Must be a current Year Up intern at Bank of America

Responsibilities

Performs onboarding and maintenance of accounts and reviewing required account documentation.
Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service.
Reviews and approves required account documentation.
Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units.
Performs moderate levels of research, follow-up and resolution of more complex routine research requests.