Account Management Manager (Service Team Leader) – Treasury Management Service & Implementation

PNC

1d•$100,100 - $223,080•Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Service Team Leader within PNC's Treasury Management Service & Implementation special segments / real estate organization. This is a remote position that requires periodic travel for client calls, and visits to the office for meetings, team collaboration, or business needs. Demonstrates the ability to develop and empower future leaders through coaching, mentoring, and succession planning while serving as a transformational change agent. Identifies opportunities for process and organizational improvement, drives innovation, communicates a compelling vision, and leads teams through change with clarity, accountability, and a focus on achieving sustainable business results. Top five differentiating competencies: • Leadership Development & Coaching • Leading Through Change • Strategic and Critical Thinking • Continuous Improvement & Innovation • Influence and Executive Presence This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Roles at this level typically require a university / college degree.
Industry experience is typically 8+ years.
At least 5 years of prior management experience is typically required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Account Management
Customer Relationship Management Applications
Customer Support Policies, Standards and Procedures
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Negotiating
Problem Management Process

Nice To Haves

Higher level education such as a Masters degree, PhD, or certifications is desirable.
Account Management
Client Counseling
Competitive Advantages
Go-to-Market Strategies
Influencing Skills
Negotiation
Relationship Building
Sales Operations

Responsibilities

Manages the overall client experience and outcomes to build and maintain long-lasting relationships.
Monitors client contract for compliance and participates in the negotiations of base contract and contract modifications.
Manages processes outlined in the contract and resolves challenges/issues.
Handles the highest volume, highest visibility and the most complex clients while supervising day to day operations of the entire Account Management team.
Monitors and oversees all activities related to the identification and development of new servicing opportunities with existing clients to build and maintain a long-lasting relationship.
Leverages industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities.
Serves as highest escalation point for the most critical issues and provides leadership, guidance and oversight to the entire Account Management team.
Recommends and implements improvements and connects strategy to business outcomes to drive desired client experience.
Provides reports on performance to leadership.
Works directly with in-house counsel and clients on contract negotiations, including the review of the servicing agreements to ensure contract terms meet servicing guidelines.
Proactively identifies customization needs, and works with service partners and team to decision/implement.
Manages and maintains relationships with internal/external service partners.
Manages, aligns, and oversees the development of the Account Management team which may include supervisors and individual contributors.
Serves as an escalation point for high severity requests or issues.
Identifies the best solution to maintain a positive client relationship.
Cultivates diverse teams and inclusive workplaces to expand thinking.
Role models our values with transparency and courage.
Takes action to drive change and innovation that will transform our business.
Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
Raises the bar with every talent decision and guides the achievement of all employees and customers.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.