Account Management Associate

Zymo Research Corporation•Tustin, CA

10d•$68,640 - $70,000•Onsite

About The Position

As an Account Management Associate at Zymo Research, you will play a pivotal role in our business development department, reporting directly to the MiDOG CEO. Your role involves generating networked leads, servicing marketing leads, and boosting sales for MiDOG's cutting-edge diagnostic tool, the All-in-One Test. We seek a qualified candidate with a passion for science and healthcare combined with an entrepreneurial spirit driven by achievement. Your efforts will guarantee the delivery of top-notch results for customers passionate about infectious disease testing for all animals. Since its inception in 1994, Zymo Research has been proudly serving the scientific community by providing innovative, reliable, and high-quality research tools and products. Whether it's DNA, RNA, epigenetics, microbiomics, protein, or yeast-based research, our philosophy remains the same: To provide the highest quality products in the industry while ensuring they are both simple to use and reliable in their performance. Recognized as a Top Workplace by the Orange County Register in 2021, 2022, and named a Top Workplace USA in 2023, Zymo Research continues to be a vibrant community where employees thrive, feel connected, and are inspired by their work. If you are passionate about contributing to scientific advancement and want to be part of an exceptional team in a dynamic, growing company, we'd love to hear from you!

Requirements

1–2+ years of experience in Customer Service, Account Management, Technical Support, or sales preferably in veterinary/pharma or a related industry.
Strong oral and written communication skills, with a customer-first mindset.
A self-starter with excellent organizational and problem-solving skills.
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
A Bachelor degree in Sciences is encouraged.
An eagerness to learn and a passion for delivering exceptional customer experiences.

Nice To Haves

Experience with NetSuite software is a plus.

Responsibilities

Learn, promote, and evangelize assorted microbiome-focused MiDOG products and services.
Educate clients on the benefits of NGS-based diagnostics for their clinical cases in veterinary medicine.
Develop a deep understanding of MiDOG’s diagnostic capabilities, especially how it compares to other offerings on the market.
Work with business intelligence, marketing, and business development teams to identify and engage prospects and take advantage of emerging opportunities.
Engage with existing customers regularly via phone, email, and in-person.
Develop strong relationships with clients to maintain an ongoing influx of business opportunities.
Partner with product and services teams to understand offerings thoroughly and provide customer feedback to assist in future innovation.
Present engaging, educational, and informative product presentations to clients if needed.
Maintain internal databases (e.g., NetSuite, CRM ‘Monday’) with customer information.
Generate, prepare, and present professional and accurate account management reports.
Monitor industry trends and market changes.
Perform regular check-ins with customers to gauge their satisfaction and anticipate future needs.
Provide customer feedback to research teams to assist in future sample collection and diagnostic innovation.