Account Liaison Representative
About The Position
At Central Coast VNA & Hospice (VNA), we are committed to delivering compassionate, team-driven home health, palliative, and hospice care to individuals and families across the Central Coast. For over 74 years, VNA has provided skilled in-home services, from rehabilitation and chronic disease management to comfort care at life's end. With a focus on dignity, respect, and individualized care plans tailored to each patient's needs. As a nonprofit rooted in community trust, VNA upholds a mission of patient-centered care, reinvesting resources into clinical excellence, family support, and accessible community health services. VNA is looking for a Account Liaison Representative. The Account Liaison Representative (ALR) will be responsible for promoting VNA’s comprehensive service lines, developing and maintaining strong community relationships, generating referrals, and achieving or exceeding established sales and growth goals. The ALR will leverage VNA’s long-standing legacy and mission of providing exceptional patient care to educate healthcare professionals, community partners, patients, families, and other key audiences about the services VNA provides. This is a highly visible, field-based position, with approximately 85% of time spent in the community throughout Monterey, Seaside, and Carmel. The ALR will serve as a key liaison between VNA and its clients and referral partners while working collaboratively with clinical, operational, and program teams.
Requirements
- Minimum of one year experience in marketing and sales or related field
- Knowledge of community resources, healthcare services, and local community networks
- Proven ability to establish, develop, and maintain professional relationships including managing and growing an existing account portfolio
- Excellent interpersonal, verbal, and written communication skills
- Self-motivated, goal-oriented, and able to work independently while contributing positively to team objectives
- Current driver's license
- Auto insurance
- Reliable vehicle
Nice To Haves
- Degree in business, marketing, or heath care related field preferred
Responsibilities
- Communicate effectively and cohesively with operations and clinical teams.
- Establish relationships with, but not limited to, SNF, residential care, assisted living and community representatives, physicians, and Community Services clients.
- Resolves customer feedback by investigating opportunities for development; collaborates on resolutions with program management.
- Communicates effectively keeping the Business Development Manager apprised of activities in the territory.
- Analyzes territory and develops call routing to establish correct targets, reach and frequency.
- Educates referral sources on all aspects of VNA service lines frequently to ensure patient’s and clients’ needs are being met.
- Participates in and/or leads community events representing VNA.
Benefits
- Paid time off
- Medical, dental, and vision insurance
- Company paid life insurance
- HSA and FSA options
- 403(b) plan
- A $35 monthly premium for employee-only medical coverage or other options available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
