Account Lead

Stacker•New York, NY

3d•$95,000 - $120,000•Remote

About The Position

The Account Lead owns the post-sale relationship and end-to-end customer experience for a portfolio of Stacker customers across a range of industries. This role combines customer success, strategic account management, performance analysis, and commercial ownership. You will help customers adopt and get value from the Stacker platform, partnering with our Value team to turn content distribution strategies into measurable marketing outcomes. You will lead onboarding, support platform engagement, guide customers through campaign execution and reporting, and own renewals, retention, and expansion opportunities. The ideal candidate has experience managing a B2B SaaS, technology, or subscription-based product. You can learn a complex product, navigate multiple stakeholders, connect product usage and performance data to business value, and communicate recommendations with clarity and confidence. This is not a purely relationship-management role. We are looking for someone who can interpret performance data, identify risks early, and make strategic recommendations that improve customer outcomes and retention.

Requirements

4+ years of experience in account management, customer success, or client success for a B2B SaaS, MarTech, or subscription-based business.
Experience managing a book of business with responsibility for renewals, retention, expansion, or revenue growth.
Experience leading value-based retention conversations with multiple stakeholders.
Demonstrated ability to drive customer adoption, engagement, and value realization.
Strong relationship-building, communication, organization, prioritization, and project management skills.
Ability to interpret performance data, develop a point of view, and translate insights into clear business recommendations.

Nice To Haves

Direct experience in SEO, GEO, digital PR, content distribution, or earned media.
Familiarity with tools such as Ahrefs, SEMrush, Google Analytics, or Google Search Console.
Experience managing strategic or enterprise customers.
Experience in a startup or high-growth company.
Interest in AI search, content discovery, and the future of earned media.

Responsibilities

Manage a portfolio of Stacker customers from onboarding through renewal and expansion.
Help customers adopt the Stacker platform by connecting product usage, content distribution, and performance to their marketing goals, including surfacing in AI search (GEO).
Partner with the Value team and internal experts to deliver customer strategies, reporting, business reviews, and actionable recommendations.
Build strong relationships with day-to-day contacts and senior stakeholders through clear communication, expectation-setting, and proactive follow-up.
Manage customer health, retention, quarterly renewals, and account growth by identifying risks, friction points, and expansion opportunities.
Work with Product, Marketing, Editorial, Distribution, and other teams to improve the customer experience and strengthen account management processes.