Account Lead

Crane Worldwide Logistics

113d

About The Position

Essential Job Functions

Acts as primary contact with client at that particular site and is available
to the client for escalation when necessary
Work as intermediary for communication between client and their operations
teams and Crane Worldwide network
Escalate all issues with a shipment immediately to the client to insure
prompt resolution 
Manage all client requests and follow up to insure that the client needs are
met 
Guides work: May organize, set priorities, schedule and review work, but has
no responsibility to hire, terminate, review performance or make pay
decisions
Responsible for managing the client reports and assuring accuracy
Plans layout of warehouse and other storage areas, considering turnover,
size, weight, and related factors of items stored.
Other duties as assigned

Requirements

• Excellent written and verbal communication skills
• Demonstrates effective negotiation and closing techniques
• Excellent organization and problem solving skills
• Works well in a team environment
• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Be able to lift 50 lbs
• Ability to drive a forklift and become certified by Crane Worldwide
• High school diploma or GED/Bachelor's degree preferred
• Minimum 3 to 5 years' experience or combination experience and education
• Professional certification may be required in some areas.

Responsibilities

• Acts as primary contact with client at that particular site and is available to the client for escalation when necessary
• Work as intermediary for communication between client and their operations teams and Crane Worldwide network
• Escalate all issues with a shipment immediately to the client to insure prompt resolution
• Manage all client requests and follow up to insure that the client needs are met
• Guides work: May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions
• Responsible for managing the client reports and assuring accuracy
• Plans layout of warehouse and other storage areas, considering turnover, size, weight, and related factors of items stored.
• Other duties as assigned

Benefits

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a strong commission based on your sales ability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees