Account Lead

JLL•Washington DC, DC

3d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Account Lead is accountable for managing the day to day relationship with our client. The Account Lead anticipates client needs and delivers to outperform on the key performance indicators within the contract. The Account Lead creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving.

Requirements

Strong communication skills
Ability to influence others to achieve results
Background in managing a non-union work force/ site, custodial operations, project management, occupancy planning, facility management and mechanical systems of high-rise facilities within multiple locations that are approx. 1,2 million sf.
10 years managing similar portfolio
Strong analytical, written and oral skills
Business Continuity & Disaster Preparedness
Computer Skills
Computerized maintenance management systems (CMMS)
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Knows how to navigate the organization to identify experts in our products and services
Bachelor’s in business / facilities / finance related preferred
Real Property Administrator – BOMI or Certified Facility Manager – IFMA or certificate in Facility or Building Property Management /equivalent or Certified Property Manager-IREM or Certified Professional Property Manager -NPMA
Real Estate Licenses

Responsibilities

Executes against the account plan which ensures alignment with the client objectives and interests as noted in the solicitation / Prime agreement
Drive high quality results which exceed the client’s expectations
Respond to and addresses the day to day issues that surface with the client, understanding what issues require escalation
Establishes clear goals and objectives for direct reports; ensures alignment of roles and responsibilities to accomplish client requirements
Provides frequent coaching and feedback to elevate performance
Advances the firm by focusing on talent moves, i.e. hiring, rotation and promotion
Manages to account budget, proactively identifying risks to minimize penalties as well as identifying opportunities to increase growth
Partners with leadership to retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
Engage leadership and experts in discussions to identify expansion opportunities
Ensure delivery of service does not jeopardize account renewal