CRC Benefits - Account Installation Technician (Hybrid)

CRC Group•Towson, MD

7d•$46,000 - $52,000•Hybrid

About The Position

CRC Benefits is seeking an Account Installation Technician to handle the installation of new and renewing administered cases. This involves managing group demographics, benefits, rates, benefit calculations, business rules, and enrollment. Our employees work a hybrid schedule, collaborating remotely using video and screen sharing technology, allowing for both team integration and the convenience of working from home. CRC Benefits, an industry leader in benefits services, values its employees and fosters a culture of inclusion, trust, collaboration, and innovation, as evidenced by its three consecutive Top Workplaces USA awards. We are a company where employees are valued and growth is encouraged.

Requirements

High School diploma or equivalent, with a minimum of two (2) years experience.
Understanding of the health insurance industry.
Strong experience with accurately entering data into computer system.
Strong knowledge of Microsoft Office, specifically Excel, Word, and Outlook Exchange; proficiency with web browsers.

Responsibilities

Accurate case installation to ensure efficient carrier transmission, employer billing, and benefit utilization.
Process enrollment for new and renewing cases in all systems in accordance with group paperwork as well as carrier guidelines.
Notify Quality Assurance that the case is complete and ready to be quality checked.
Move cases to a billing division in IBAS when the case and related quality assurance has been completed and bill can be generated.
Enter data for the set-up of COBRA Administration on a group level.
Process transactions regarding employee eligibility in the required carrier systems; including, but not limited to, urgent enrollments, COBRA reinstatements, COBRA end dates, re-hires, Medicare and PCP information.
Daily utilization of reports to monitor workflow; including but not limited to Division reports, workflow, Unbilled, transmission, error correction, and Problem Tracker.
Meet and exceed all set service agreements and BenefitMall procedures.
Meet/exceed all documented Service Level Agreements; including but not limited to, Problem Tracker resolution, quality assurance, case installation, and error corrections.
Adherence to all documented procedures and Standard Operating Processes.
Maintain effective communication with Mid-Atlantic New Business to ensure smooth implementation of coverage.
Identify the need to escalate issues to Supervisor, Manager and/or Director.
Actively participate in departmental and team meetings and apply gained knowledge to day-to-day processes.