Account Installation Senior Manager - Cigna Healthcare

The Cigna Group

8h • $96,100 - $160,100 • Hybrid

About The Position

The Account Installation Senior Manager leads the Benefit Summary and Legislation teams, ensuring accurate, compliant implementation support that enables client success. Through strategic leadership and cross-functional partnership, this role develops high-performing teams, drives continuous improvement, and advances key business initiatives across the enterprise.

Requirements

• High School Diploma or GED - Required
• 5+ years of leadership experience driving operational excellence in healthcare operations, implementation, service delivery, or related functions – Require
• Proven success leading managers and high-performing operational teams while driving engagement, accountability, and results – Required
• Skilled at influencing stakeholders, leading change, and driving results through cross-functional collaboration – Required
• Demonstrated ability to develop high-performing teams and drive business results through strategic leadership and execution – Required
• Proficiency with Microsoft Office applications (Excel, Outlook, Word) and strong technical and navigational skills - Required
• Strong analytical and problem-solving skills with the ability to leverage data, develop reporting, and resolve complex issues – Required

Nice To Haves

• Bachelor’s degree - Highly Preferred
• Experience in health insurance, employee benefits, or implementation operations, with a strong understanding of regulatory requirements – Highly Preferred
• Proven success leading process improvement and transformation initiatives using Lean, Six Sigma, or related methodologies – Preferred
• Proven success in workforce planning, capacity optimization, and operational readiness - Preferred

Responsibilities

• Lead, coach, and develop supervisor and team members while fostering an accountable, collaborative, and engaged culture
• Drive performance, workforce planning, and succession planning to support business growth
• Lead Benefit Summary and Legislation operations to meet service and quality goals
• Drive continuous improvement through standardization and automation
• Ensure regulatory compliance, implement legislative changes, and mitigate operational risk
• Lead readiness, capacity, and workforce planning to support business demand and strategic initiatives
• Partner with key stakeholders to drive business outcomes and operational readiness
• Drive continuous improvement, operational efficiency, and risk mitigation.
• Leverage data and performance metrics to drive operational excellence and support strategic decision-making.

Benefits

• medical
• vision
• dental
• well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
• leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED