Account Growth Specialist

GoTo • Lumberton Township, NJ

2d • $76,500 - $103,500 • Remote

About The Position

Sales at GoTo
At GoTo, our Sales team connects businesses and people with technology solutions that simplify and empower daily life. We continually improve our approach by using innovation and practical AI to help you find new opportunities, personalize outreach, and deliver results for our customers and partners. Here, you’ll use creative problem-solving and data-driven insights to prospect effectively and match our solutions to each unique need. Join our team, where your ideas and ambition help us better support our customers and shape GoTo’s future.

Requirements

• Proven success in sales, account management, or a related customer growth/expansion role.
• Ability to manage a high-volume book of business with a proactive and organized approach.
• Strong communication, negotiation, and relationship-building skills.
• Excitement for working on a new team and contributing to a fast-growing function at GoTo.

Nice To Haves

• Previous closing or outbound experience preferred.

Responsibilities

• Proactively engage assigned customers to identify growth opportunities and enhance account value.
• Drive the upgrade of accounts from Standard to CX solutions.
• Identify and pursue add-on opportunities, such as additional seats or new offerings (e.g., AI Receptionist).
• Educate customers on GoTo’s evolving suite of products.
• Build strong customer relationships and deepen account loyalty through consultative selling.
• Collaborate with internal teams to ensure a seamless customer experience.
• Consistently meet or exceed expansion and upsell targets.

Benefits

• Comprehensive health benefits
• Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
• Tuition reimbursement and access to instructor-led and on-demand learning and development programs
• The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching
• Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed