Account Expert, Virtual Business

T-Mobile•Maitland, FL

1d•$56,900 - $102,600•Remote

About The Position

As a Business Account Expert, Virtual Business, at T-Mobile for Business, you'll play a pivotal role in the acquisition of new business customers and the management of a base of existing business accounts. The ideal candidate thrives on building relationships over the phone, enjoys solving customer challenges, and is motivated by reaching and exceeding targets. You will engage prospective small and medium business customers over the phone, and execute the full-cycle sales motion including conducting discovery conversations to understand business needs, recommend solutions, opportunity management and closing sales. You will also be responsible for the account growth of an existing base of business accounts. Successfully acquiring accounts within your assigned geographic territory and managing your assigned account base, will enable you to meet and exceed monthly sales quota objectives. This position requires a high volume of customer calls, appointments, emails, and other interactions with your customers. Having superior listening and communication skills, an outgoing personality, and an ability to build instant rapport with customers is key to success as a Business Account Expert, Virtual Business.

Requirements

At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

High School Diploma/GED
2 years inside, outside, retail, or similar sales position.
1-2 years experience in customer service, sales and/or retention.

Responsibilities

Engage in daily customer communication and follow-up using various tools to complete outbound/inbound phone calls, emails, and online meetings/appointments.
Follow up on leads from marketing campaigns, call lists, and referrals.
Understand customer needs, key contacts, and potential business opportunities.
Use research to select appropriate product/service messaging to meet individual customer needs.
Manage the full sales cycle—from prospecting and qualifying to presenting, negotiating, and closing deals.
Maintain an active pipeline of qualified opportunities using the CRM system.
Accurately document all interactions, quotes, and deal progress.
Attend all required product and service training to gain in-depth knowledge of T-Mobile for Business products and services.
Other duties/projects as assigned by business management as needed.