Account Executive

Integrated Support Systems, Inc.•Seneca, SC

11d•Hybrid

About The Position

The ISS Account Executive will be responsible for the overall management of customer relationships, including executing the sales process for ISS products – software, training, and technical and support services – and building and maintaining a solid and lasting customer base. The Account Executive must build rapport with customers, understand their needs and make recommendations about optimal ISS solutions, and serve as an important customer advocate/liaison with ISS Technical Teams. The Account Executive must actively maintain communication with existing customers, periodically assessing current needs and goals, communicating existing or new ISS capabilities to meet those needs as appropriate, and ensuring overall customer satisfaction with ISS.

Requirements

Excellent written and verbal communication and interpersonal skills
Technical skills, including a good understanding of complex software systems
Ability to learn new processes and concepts easily
Proficiency with Microsoft Office® products (familiarity with Microsoft CRM® and/or Project® (PWA) a plus)
Willingness to learn about how ISS products and services can meet customers’ needs
Bachelor of Science in a technical or computer related field (or a combination of other bachelor’s degree and relevant experience)
Minimum of two years' work experience
Acceptable work authorization in the U.S. in accordance with U.S. Citizenship and Immigration Services and Department of Homeland Security regulations. This position is not eligible for US visa sponsorship.

Nice To Haves

Prior experience working in technical sales and/or solutions selling or in in an engineering role
Military background or experience working with military contractors

Responsibilities

Reflect ISS corporate values of customer service and the highest possible quality product.
Ensure that all interaction with internal and external customers and prospects is timely, courteous, and professional.
Display mastery of customer relationship management (CRM) systems and office productivity tools (e.g., Microsoft Word, PowerPoint, Excel, SharePoint, etc.), using these tools and other internal processes to manage the sales pipeline and opportunities.
Use multiple methods to identify new leads, including but not limited to cold calling, networking events and industry opportunities.
Develop and deliver sales presentations for customers/prospects.
Develop and deliver detailed product demonstrations.
Develop proposals for software, training, and technical services.
Manage the entire sales cycle using consultative approach for a purchase commitment from the client.
Cross-sell customers with training and technical services to address a range of customer issues.
Create a collaborative environment with the customer, whereby they look to ISS as a key solution provider and not merely a software vendor.
Coordinate as necessary with technical personnel to develop plans/proposals for technical services opportunities.