Account Executive (Remote: Arkansas, Northern Region) Fayetteville Area

Vitu•Fayetteville, AR

1d•Remote

About The Position

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. The Account Executive is a highly motivated, dynamic, service-oriented individual responsible for building and maintaining strong professional relationships with Vitu clients. The Account Executive will provide training, consultation, and support on all state regulations and practices related to vehicle titling and registration. The AE is the face of Vitu and the voice of the customer. This role supports clients throughout Northern Region of Arkansas. The ideal candidate will reside in or near the Fayetteville area to effectively support our clients.

Requirements

Reside in Arkansas
DFA OR Dealership Title & Registration experience
Excellent communication, retention, and training skills
Troubleshooting and problem-solving skills are a must
Strong writing skills, and attention to detail
Must be familiar with various DMS systems used by Vitu clients
A clean driving record and current State driver’s license is required
Knowledge of State regulations pertaining to registration processing
Experience with Chrome and Firefox configuration and settings
Able to use various PC programs including Microsoft Word, Excel, and Google Suite
Able to effectively communicate with high-level Executives
Able to work independently with limited supervision
Overall happy and positive attitude

Nice To Haves

Account management in a business to business environment is preferred

Responsibilities

Building customer relationships with Principals, GMs, GSMs, Finance, Corp Controllers, Title Clerks in dealerships
Act as client advocate for all products and services
Deliver the highest level of customer service (white glove) to the dealer
Prompt response to phone calls and emails
Problem resolution and troubleshooting
Being proactive in identifying and communicating needs
Arriving on time for scheduled appointments
Appropriate escalation and reporting of issues, including ownership and follow-up
Continual and follow-up training on an as-needed basis
Provide backup phone coverage during business hours and after-hours support on a rotational basis
Proactive reporting and issue analysis
End-of-month financial reporting
Monthly review of volume
Regular review and action of all utilization dashboards
Ensure State compliance in all related areas
Managing Administrative duties as delegated by AR DFA

Benefits

Healthcare Coverage for you and your family covering Medical, Dental & Vision
Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Generous PTO
Pet Insurance
Retirement Planning
ID Theft Insurance
Life and Disability Insurance
Commuter Benefits
Accident & Hospital, Critical Illness Insurance
Tuition Reimbursement
Company-provided vehicle