Account Executive

Mobility Resource Associates Inc•Madison Heights, MI

About The Position

Join the MRA Adventure: Be our next Account Executive! As a nationwide experiential mobile-marketing company, we build live brand experiences. With new clients and exciting activations, we're growing fast and need motivated team members to keep the momentum going. If you’re looking for a role that’s anything but ordinary, this may be right for you. The operational Account Executive manages MRA’s client event tours, meeting clients’ expectations and coordinating events. Reporting to the Channel Director, the Account Executive handles day-to-day tour coordination, ensures tour schedules comply with DOT regulations and contract SOW, coordinates with host sites and field teams, pulls permits as needed, and communicates status to clients

Requirements

Minimum 1 year experience working directly with clients and marketing events
Bachelor’s degree in marketing, business administration, communication, or related field
Knowledge of principles and processes for providing client services
Understands how to manage roadshow and track day-to-day activities
Understands the details involved with producing and activating a roadshow
Knowledge of basic mobile exhibit build principles
Effectively manages large-scale mobile campaigns
Ability to manage multiple projects in a deadline-driven environment
Negotiates effectively
Excellent communication skills, both written and verbal
Proficient in MS Office (Word, Excel, PowerPoint)

Responsibilities

Execute Day-To-Day Tour Activation
Maintain and monitor tour schedules and scope
Ensure DOT compliance for schedules and activations
Procure host site and suitable parking locations
Pull permits as needed
Develop and distribute event day run-of-show
Oversee daily road staff activities
Build and maintain strong relationships with clients and tour operators/drivers
Client Relationship Nurturing
Develop strong client relationships, meeting clear expectations for optimal experiences
Provide weekly status reports to clients
Coordinate daily with client contacts on tour bookings and details
Serve as the “go-to” for client issues
Ensure a positive client experience
Proactivity & Problem Resolution
Advise client and implement tour best practices
Actively seek ways to improve processes both on the road and internally
Actively research ways to be more tour cost conscious and financially responsible
Work with Directors, Production, and Maintenance departments to help prevent and resolve emergency roadside repairs
When applicable, communicate with client on roadside emergencies and their resolutions
Creative Thinking & Added Value Provider
Continually assess tour activity and provide ideas to improve effectiveness and the overall visitor experience