Account Executive

The Access Group•Seattle, WA

2d•Hybrid

About The Position

The Access Group is a leading UK-headquartered business management software provider, serving over 160,000 small and mid-sized organizations across Europe, USA, and APAC. They offer innovative cloud solutions and integrated AI software, aiming to empower businesses and give employees the freedom to focus on what's important. The company prides itself on a culture where people are at the heart of everything, fostering an inclusive, high-performing environment where everyone feels valued, respected, and empowered to thrive. They encourage a "Love Work. Love Life. Be You." philosophy and are committed to employee development and career progression. The Account Executive role is crucial for shaping a positive initial experience for small and medium-sized business customers using Fathom software. This position involves guiding new trial users and prospects, understanding their business goals, and demonstrating how Fathom can support them. The goal is to smoothly transition users from trial to paid subscription and eventually into Account Management, acting as a trusted and approachable point of contact. The company offers a blended approach to office working, promoting collaboration and connection in its offices.

Requirements

Experience in a customer-facing role, such as sales, customer success or support.
Confidence explaining software products in a clear, simple way to non-technical users.
An interest in accounting, finance or how businesses use data to make better decisions.
Experience keeping customer records and sales activity up to date in a customer relationship management (CRM) system, with a structured and organized approach to follow-ups and pipeline management.

Responsibilities

Engage with new trial users and prospects, understanding their goals and showing how Fathom can support their business and progress them towards a paid subscription.
Guide trial users through onboarding, follow-ups and re-engagement, helping them move smoothly from trial to paid subscription and into Account Management when they’re ready.
Share practical advice, training and best practices so customers feel confident using Fathom day to day and know where to go for ongoing support.
Work closely with Marketing and global teams to support webinars, customer content and activities that improve engagement, adoption and overall customer experience.