Account Executive (Corporate Apparel) - Taylor, MI

UniFirst•Taylor, MI

51d

About The Position

The Account Executive manages a book of medium-to-large-volume Corporate Apparel Direct (CAD) accounts and serves as the primary point of contact for those clients. The role oversees day-to-day account needs, coordinates smooth operations, and supports account retention and growth through relationship management, program support, and operational execution. It focuses on exceptional service, strong client relationships, and customer satisfaction across all touchpoints. The Account Executive supports customer contract renewals and website launch calls, assists the sales team, and ensures ongoing account service. The position reports directly to the Corporate Apparel Direct Account Executive Supervisor.

Requirements

At least 5 years of experience in a service environment.
High school diploma or equivalent.
High proficiency in Microsoft Office, including Outlook and Excel; proficiency in Word and PowerPoint is also listed.
Ability to travel up to 10% of the time, including overnight stays.
Ability to work under pressure and with minimum supervision.

Nice To Haves

Uniform industry experience.
National or corporate account experience.
Experience with MS Dynamics or a similar CRM.
Associate’s degree.

Responsibilities

Manage an assigned book of business, monitor account performance, identify service opportunities, and coordinate with internal departments to meet customer expectations and contractual obligations.
Manage day-to-day account needs, including email inboxes, daily phone communication, and proactive communication with accounts.
Use reporting tools to help maintain revenue and provide customer reporting.
Maintain up-to-date customer records in the CRM.
Conduct launch calls when needed to relaunch a site or help the sales team launch a site.
Write manual orders as needed and encourage customers to adopt online order entry.
Facilitate updates to customer e-commerce portals as needed.
Support existing clients by identifying opportunities to provide greater value.
Work with CAD Account Customer Service Representatives to resolve large site-level customer service issues and problems.
Attend customer visitation meetings as requested by customers or directed by management.
Monitor industry and customer trends related to garment usage, fashion, and customer image attributes to position UniFirst as a single-source provider for work apparel needs.
Support customer contract renewals and ongoing account service.
Perform other duties as assigned.