Contract Account Executive - Multi Family/BULK

Comcast • Tigard, OR

1d • Onsite

About The Position

Responsible for selling products and services to privately owned multi-dwelling properties/communities. Serves as point-of-contact for customers in assigned area. Manages contracts for accounts. Represents the Company at meetings, social functions, or in the community. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Requirements

• Cold Calling
• Communication
• Customer Experience (CX)
• Solutions Selling
• 5-7 Years Relevant Work Experience
• Bachelor's Degree (or combination of coursework and experience, or extensive related professional experience)

Nice To Haves

• Knowledge of the latest consumer-based products and services.
• Knowledge of bulk video and internet, WiFi Ready, bulk Managed WiFi, Smart Communities and IPTV.
• Knowledge of company residential physical network design, including HFC, EPON and switched Ethernet.
• Ability to name and understand the basic use of core network components and how they make up these networks (switches, routers, APs, Taps, OLT, CMTS, cable modems, EPON ONU etc).
• Ability to articulate the key advantages of each network type, how it impacts developers, property managers and end users.

Responsibilities

• Harvests new growth opportunities by introducing and selling advanced technology solutions to new and existing MDU (“Multiple Dwelling Unit”) real-estate decision-makers in the multifamily segment.
• Creates and delivers face-to-face sales presentations that demonstrate knowledge of the latest consumer-based products and services.
• Develops consultations and presentations of bulk proposals for property owners and managers by positioning our services as a compelling amenity using solution-selling strategies that differentiate us from the competition.
• Sells with goals of exceeding departmental financial and unit targets.
• Stays abreast of competitive landscape and emerging technologies to best position the company in the marketplace.
• Develops sales territory, including cultivation of local partnerships and organizational affiliations.
• Actively generates new leads with targeted MDU entities through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.
• Actively seeks ways to promote and position the company brand within our regional territory.
• Interfaces regularly with high level clientele, including but not limited to: C-suite executives, property owners, co-op/condo boards, attorneys, building managers, developers, government officials, etc.
• Builds and maintains strong, long-term relationships with owners, developers, and property managers.
• Builds business cases supported with sound, accurate financial modeling, scopes of work, and other appropriate documentation.
• Reviews assigned territory to ensure all customers are contacted on a prescribed, periodic basis.
• Attends out-of-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skill in presenting, persuading and negotiating.
• Demonstrates knowledge of company residential physical network design, including HFC, EPON and switched Ethernet. Be able to name and understand the basic use of the core components and how they make up these networks (switches, routers, APs, Taps, OLT, CMTS, cable modems, EPON ONU etc).
• Articulate the key advantages of each network type, how it impacts developers, property managers and end users.
• Maintains accurate and quality sales records and prepares sales and activity reports, as required (primarily within SalesForce).
• Collaborates with sales peers on near and long-term market development needs, customer escalations and communication of back-office process and system enhancements that ensure an excellent customer experience.
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• An array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior