Account Executive- Western Kansas

Global Medical Response•Topeka, KS

3d•Remote

About The Position

The Account Executive will serve as a liaison to existing customers (Hospitals and EMS Partners). This Account Executive is responsible for ensuring positive client relations, high customer service standards, maximizing services at each facility and the identification of new and potential business. The Account Executive may also have additional responsibilities for designated large accounts and have management responsibilities for other Account Representatives where applicable.

Requirements

Experience in Marketing, Business, Business Development, or related field preferred
Valid state drivers' license
Must reside in Western Kansas

Responsibilities

Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing Hospital and EMS partners in order to ensure smooth working relationships (field-based marketing).
Build solid relationships with personnel at various facilities in order to promote services and assist in the identification of new business opportunities.
Work with Operations, Business Development and the Communication Center(s) to develop and implement Service Promise Plans.
Responsible for the gathering of information regarding competition and have thorough understanding of competitors in assigned Operating Area.
Work with Business Development in developing effective communication and marketing material (for internal and external purposes).
Demonstrate a professional approach to creating value and gaining confidence in Lifeguard services from customers.
Assist operations in the development of systems that encourage feedback from crews regarding barriers in service and service incidents.
Works with Business Development to create and implement an aggressive Operational Growth & Customer Retention (OGCR) plan.
Respond to, document and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner.
Participate in new employee orientation regarding the importance and goals of Lifeguard’s Customer Service Policies/Procedures.
Provide weekly updates on customer interactions.
Adhere to all company policies and procedures.
Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.