Account Executive

Duke Energy•Noblesville, IN

14d•Hybrid

About The Position

Build an exciting, rewarding career with Duke Energy, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. The primary purpose of this role is to manage strategic issues and stakeholder relationships with Duke Energy’s largest and most complex customers for the purposes of enhancing customer satisfaction, growing earnings, and strengthening regulatory relationships. In collaboration with other internal groups, these professionals develop and execute strategies for the success of Duke Energy’s business goals, policy objectives, and reputation management. Management of these customer/stakeholder relationships includes interfacing with key contacts from both the customer/stakeholder and internal Duke Energy organizations.

Requirements

Bachelors degree AND five (5) years minimum required related work experience
In lieu of Bachelors degree(s) AND 5 years related work experience listed above, High School/GED AND eight (8) years minimum required related work experience

Nice To Haves

Masters degree in Master of Business Administration (MBA)
Certified Energy Manager and/or Professional Engineer
Extensive & thorough knowledge of electric distribution and transmission systems and grid operations
Knowledge of customer-side energy distribution and energy-consuming systems and processes
Demonstrated experience managing relationships with utility’s largest and most complex customer and/or key stakeholders
Business development experience
Knowledge of business processes, trends, economic development, local business climate
Knowledge of corporation’s business objectives, strategies, products and services, markets, distribution practices, rate applications, governmental and community relations, cross department relationships/dependencies
Demonstrated ability and flexibility to effectively manage and facilitate multiple projects and issues simultaneously
Demonstrated effective analytical, problem identification and resolution skills
Demonstrated excellent judgment and decision-making skills.
Demonstrated excellent interpersonal skills including communication skills, presentation skills, conflict resolution and negotiation skills, excellent leadership skills
Intuitive skills to identify and discern issues that are important to the corporation and that could positively or negatively affect ability to achieve corporate objectives
Proven self-starter, results-oriented, and requiring no supervision to take charge and get things done
Demonstrated ability to maintain composure and clarity of thought and purpose when confronted with highly stressful situations
Personal computer skills
Demonstrated ability to work in a team environment to coordinate resources in a matrixed organization to meet customer expectations
Demonstrated ability to develop results-oriented business relationships to influence the outcome of issues to effectively advance and/or position the corporation’s business plans and objectives
Strong working knowledge of energy efficiency advancements and programs
Have the knowledge and capability to pass the CEM certification test

Responsibilities

Establish strong relationships at all levels within targeted large, complex Duke Energy customers – executives, operations management, energy management, research, maintenance, and local elected officials (towns & municipality customers)
Comprehend and represent to large business customers an in-depth understanding of complex rate structures, billing options, demand response programs, and renewable options based upon their respective customer value propositions; and serve as a lead negotiator and most often decision maker, to resolve issues with assigned customers
Own and manage the total customer relationship including interfaces with other Duke Energy departments and senior leadership
Understand the customer’s needs and communicate those needs within Duke Energy to effectively manage their strategic issues, business objectives, unique needs, and decision-making process
Deliver earnings contributions by proactively identifying existing Duke Energy technical products and solutions that can be positioned to meet and exceed the customer’s needs while enhancing earnings growth or meeting specific Duke Energy regulatory outcomes
Manage the sales process from customer needs assessment by coordinating appropriate internal cross-functional support as needed
Capture customer, market, and product feedback to support and influence future Duke Energy product development
Actively promote the implementation and broad acceptance of Duke Energy’s tools and services within customer organizations
Coordinate, sponsor and manage customer service projects and load growth opportunities with Duke Energy’s electric transmission, electric distribution, gas operations and other Duke Energy departments
Assist the Duke Energy economic development group in the identification, coordination, and management of potential projects, site visits, or expansions within the Duke Energy service territory
Develop and execute strategic plans to address and resolve issues in order to preserve/enhance relationships with large business customers, reducing the risk to the corporation and enabling business objective achievement
Develop and document a comprehensive understanding of the customer’s business and stakeholder issues, staying abreast of customer/stakeholder plans and initiatives that may impact regulated revenues, policies and strategies
Communicate trends, kWh and revenue forecasts, and significant legal, environmental and market challenges being faced by assigned customers
Identify specific objectives based on the customer’s needs and plans. Develop and implement action plans for specific projects to meet these objectives
Coordinate between customer and Duke Energy the scheduling and technical requirements for planned maintenance outages, transmission and distribution construction projects, and emergency scheduled repairs
Work closely with engineering, construction, Energy Control Center, Distribution Control Center, and other key internal departments to ensure that customer expectations are met in a timely manner with consistent communications
Provide emergency storm support and other after-hours support, working with customers to provide/interpret outage information and restoration estimates
Gain customer support for Duke Energy’s positions on specific regulatory items, local ordinances, or legislative issues, while communicating and collaborating their respective positions to key internal stakeholders (i.e. State President, Legislative Affairs, Regulatory Affairs, Wholesale & Renewables, and Community Relations)
Ensure that effective communication and education channels are established and maintained to share key information and assistance between Duke Energy and assigned customers/stakeholders
Prepare and present to customers/associations information about pertinent emerging issues
Develop and maintain technical and working knowledge of industrial processes and technologies used by large-assigned customers that affect the energy delivery methods including all energy end uses
Develop and maintain comprehensive working knowledge of electric systems and components, including those associated with Duke Energy’s transmission and distribution system, as well as the effect of the interface with the customer’s systems
Serve as a resource to assigned internal cross-functional teams to assist in developing solutions to large business customer's needs