Account Executive, Meritain Health

CVS Health • Columbus, OH

2d

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Through complex negotiations and in-depth knowledge of Meritain Health's products and services, the Account Executive will initiate actions which maximize revenue, retain and grow client relationships, and effectively position our products and rate/fee levels with an emphasis on expanding the assigned book of business. They will also provide guidance, support, and strategic leadership among the service teams assigned to their book of business. The Account Executive will perform the following: Executes on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development. Offers creative product and service solutions to address client's evolving needs. Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Supports the overall annual business plan and account strategy. Supports in the development and execution of the annual business plan and account strategy. Consult with internal and external stakeholders to develop innovative ways to retain BOB, provide viable renewal options, including negotiating pricing strategies. Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs. Collaborates cross-functionally to identify, implement, and monitor the customer’s service efficiencies, including performance guarantees. Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation. Performs service-related tasks on existing customers and may participate in open enrollment to assist in trying to gain membership. Service delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.) Coordinates service work/resolution of service issues using appropriate team members and matrix partners including communication and documentation. Provide support on opportunities for new products and services.

Requirements

• 2 years' experience in Account Management within the Health Insurance Industry
• Complex negotiations within Sales & Service
• Client Management administration, support, reporting
• Self-funded/stop loss products
• Strategy development
• Cross-sell functionality
• Health & Life Insurance License or must obtain within 60 days of hire
• Travel required 5-10%

Nice To Haves

• Consultative experience
• Data Analytics

Responsibilities

• Executes on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development.
• Offers creative product and service solutions to address client's evolving needs.
• Monitors on an on-going basis client's product lines and services to ensure client's needs are being met.
• Supports the overall annual business plan and account strategy.
• Supports in the development and execution of the annual business plan and account strategy.
• Consult with internal and external stakeholders to develop innovative ways to retain BOB, provide viable renewal options, including negotiating pricing strategies.
• Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs.
• Collaborates cross-functionally to identify, implement, and monitor the customer’s service efficiencies, including performance guarantees.
• Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.
• Performs service-related tasks on existing customers and may participate in open enrollment to assist in trying to gain membership.
• Service delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.)
• Coordinates service work/resolution of service issues using appropriate team members and matrix partners including communication and documentation.
• Provide support on opportunities for new products and services.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees